Senior Technical Writer, Relay
CA$135-165k
Senior and Expert level
Toronto
Online business banking and money management
Be an early applicant
Online business banking and money management
201-500 employees
FintechB2BBankingPaymentsSaaSAutomation
Be an early applicant
CA$135-165k
Senior and Expert level
Toronto
201-500 employees
FintechB2BBankingPaymentsSaaSAutomation
Company mission
To help small businesses have greater financial clarity to build health, lasting businesses.
Role
Who you are
- This is an ideal role for a technical writer who is strategic, customer-obsessed, and motivated by impact
- You have 5+ years of experience in technical writing, UX writing, or content design, preferably in a B2B or fintech environment
- You have a strong portfolio of in-product writing that demonstrates clarity, simplicity, and impact on the user experience
- You think strategically about language—not just what to say, but how it drives behavior, adoption, and understanding
- You’re a customer champion—you engage deeply with customers and translate insights into messaging and positioning that resonates
- You are highly collaborative and influence product and design decisions through clear reasoning and strong communication
- You take pride in being a trusted voice of the customer when they’re not in the room
- You have exceptional project management skills and can lead and influence cross-functional stakeholders to act with urgency and meet objectives and deadlines
- You’re metrics-driven—you define KPIs, establish reporting requirements, and partner with the Data team to track progress through high-quality reporting
- You excel in fast-paced environments, have a bias for action, and demonstrate a strong ownership mindset
- You push relentlessly for reinvention: You’re built to constantly ask, “How can this be better?” Change excites you and you drive it
- You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering
- You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks
- You treat comfort as a red flag: You seek growth. When things feel too comfortable, you lean into change. You’re excited about stepping into the unknown and navigating new terrain to create something better alongside your team
- You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition and you let your work speak for itself
- You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward
- You seek out feedback: We value directness, clarity, and respect. We believe honesty fuels great work and career growth. You see feedback as a tool for learning and improvement, and you know that open, honest dialogue is key to achieving the best results — together
- You’re here for more than a job: At Relay, everything we do is in service of our mission to help small businesses thrive. To drive impact and have purpose here, that mission must matter to you too
- Research shows that women-identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. But no one is a perfect match on paper. If this role excites you, we’d love to hear from you and figure out together if it’s a great fit
What the job involves
- We’re looking for a Senior Technical Writer to join our fast-growing Product Marketing team
- In this role, you’ll sit at the intersection of marketing, product, and product design—owning the in-product voice and ensuring the customer experience is clear, consistent, and aligned with our messaging and positioning
- Your work will directly influence how customers understand, adopt, and get value from Relay’s products
- You’ll partner closely with Product Design to shape in-product experiences, with Product Marketing to translate value propositions into clear user-facing language, and with customers directly to ensure our product speaks in their voice
- Your goal is to remove friction, accelerate onboarding, and drive product usage through exceptional in-product communication
- To start, you’ll audit and refine copy across our product lines—building a consistent, scalable voice and system for how Relay communicates in-product
- Over time, you’ll establish standards, frameworks, and processes that improve clarity, drive adoption, and support multi-product growth
- In-Product Writing & UX Content Ownership: Own and evolve the voice and tone across the Relay product. Write, edit, and refine UI copy—including onboarding flows, tooltips, error states, and feature education—to improve clarity and usability
- Customer Understanding & Voice of Customer: Conduct customer interviews and partner with Product Marketing to deeply understand user needs, language, and mental models. Translate insights into clear, intuitive product experiences
- Adoption & Onboarding Optimization: Identify friction points in the user journey and improve onboarding, activation, and feature discovery through clearer, more effective in-product communication
- Product & Design Partnership: Collaborate closely with Product Management and Product Design to shape product experiences early—ensuring language supports user understanding, decision-making, and confidence
- Content Systems & Standards: Build and maintain writing guidelines, patterns, and frameworks that drive consistency and scale as the product grows
- Go-to-Market Alignment: Partner with Product Marketing to align in-product messaging with external positioning, campaigns, and launches—creating a seamless end-to-end customer experience
- Cross-Functional Collaboration: Work across Product, Design, Marketing, Growth, and Data to ensure product communication supports key business goals and customer outcomes
Application process
- Stage 1: A 30-minute Google Meet video call with a member of the Talent team
- Stage 2: A 60-minute Google Meet video call with the Director, Product Marketing
- Stage 3: A 45-minute in-person interview with a member of the Leadership team
- Stage 4: A take-home case study followed by a 60-minute Google Meet video call with our team
Our take
Traditional banking options can feel outdated and tedious, especially if this includes in-person visits and waiting in line. This has led to the rise of online banking - but lots of smaller companies have to navigate multiple complicated applications in order to manage this business banking.
This is what Relay aims to fix. It's no-fee, online banking and money management platform looks to tackle financial complexity for SMBs. The company's goal is to fully automate the finance function using banking that deeply integrates into back-office systems. And its software is designed to affordably increase financial clarity and security, reducing the time spent on administrative tasks.
Relay is focused on its long-term goals and plans to scale up distribution and grow in sales, marketing, customer support, operations, engineering and product. The company currently serves thousands of SMBs across the US with the goal to get 100,000 small businesses over the next few years.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Top investors
58% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2024
$32.2m
SERIES B
May 2021
$15m
SERIES A
Total funding: $51.7m
Company benefits
- Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary. Since 2023, 66%+ of employees have received salary increases, with multiple new team members joining just last year.
- Social connection: We believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.
- Personal and professional growth: Through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success. Even with more than half of our team joining in the last 12 months, almost 20% have received promotions in the last year alone.
- Parental leave with top-up: We offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive
- Comprehensive health benefits: Enjoy full health benefits from day one: no probation period required. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
- Hybrid work environment: We value meaningful collaboration and connection at our Toronto office three days per week, with lunch, snacks, and beverages on us.
- Top-tier equipment: As a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
- Flexible vacation and time off: Every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays.
- Dog-friendly space: Can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
- Award-winning workplace: As a winner of CB Insights' Fintech 100, Deloitte Canada's Technology Fast 50, Forbes Fintech 50, and the CIX Top 10 Growth Award, Relay is a recognized innovative and high-growth company.
Company HQ
St. Lawrence, Toronto, ON
Leadership
Yoseph West
(Co-Founder & CEO)Yoseph has a range of experience including serving as the CEO at Vuru, Director of Product Engagement at Wave, and Head of Marketing at Hubdoc.
Salary benchmarks
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