Associate Technical Support Specialist, Behavox

Salary not provided

100% bonus pay already integrated into compensation

Zendesk

JIRA

Entry and Junior level

Remote from Canada

Communication surveillance for security & compliance

Open for applications

Communication surveillance for security & compliance

101-200 employees

FintechB2BArtificial IntelligenceSecurityComplianceDeep TechSaaS

Open for applications

Salary not provided

100% bonus pay already integrated into compensation

Zendesk

JIRA

Entry and Junior level

Remote from Canada

101-200 employees

FintechB2BArtificial IntelligenceSecurityComplianceDeep TechSaaS

Company mission

To use artificial intelligence to pinpoint and identify illegal, immoral and malicious insiders and protect the workplace and digital headquarters.

Job

Company

Role

Who you are

We are looking for fearless innovators who have an insatiable appetite for building what no one has built before
A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies
0-2 years of technical experience, preferably in an application support role within SAAS organization
Working knowledge of Customer Relationship Management tools (e.g. Zendesk, Jira Service Management)
Demonstrable basic skills in time and priorities management, attention to detail and clear communication
Problem-solving skills along with the ability to infer from previous experience and demonstrate curiosity
Adhere to clearly specified support processes and listen actively to understand customer problems/issues
Troubleshoot basic technical issues and demonstrate familiarity and comfort when using computer systems
Complete allocated service tickets adhering to Support SLA timelines and Customer Service standards
Comprehend new ideas and communicate with confidence and humility to perform efficiently in a large team
Proactively focus on learning everyday from both successes and mistakes to quickly adapt to new situations

What the job involves

As an Associate Technical Support Specialist, you will be responsible for Ticket and Alert management along with internal communication and proactive troubleshooting (e.g. escalations and follow-ups)
Furthermore, you'll gain valuable exposure into troubleshooting complex distributed systems
This is a chance to expand your technical skills and to work with a smart and dedicated community of leaders to contribute to a multiple-award winning technology at the cutting edge of applied AI/ML
Learning how to operate and troubleshoot complex distributed systems
Working with some of the biggest financial Organizations
Potential career advancement into the Data Science, DevOps, Development, QA teams

Application process

We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams
We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment
During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment
We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies
The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers

Our take

The volume of communications in the workplace is going up. Not only do people send emails, but now employees are communicating all day through internal chat platforms like Slack. Behavox helps companies make sense of the vast amount of data being produced from all of these messages.

The company uses AI and machine learning to aggregate and analyse large volumes of unstructured communications. The data produced can be used to create actionable insights on employees' performance and also help risk and compliance teams to identify bad actors.

Regulation is high for financial services companies, and it's likely to grow in other industries, increasing Behavox's potential addressable market. The company has continued to develop its offering, with a number of updates released throughout 2023, keeping the platform up-to-date with developing tech.

Steph

Company Specialist at Welcome to the Jungle

Insights

Rocket List 2021

Top investors

36% female employees

-9% employee growth in 12 months

Glassdoor (3.6)

Company

Funding (last 2 of 5 rounds)

Feb 2020

$100m

LATE VC

Dec 2018

$70m

LATE VC

Total funding: $179.9m

Company benefits

Equity & ownership
Options as a reward for making great contributions to the company and our customers
Health insurance for the whole family, free of charge
World-class relocation program with visa and citizenship sponsorship
Great office culture
OKR-based management

Company HQ

Financial District, New York, NY

Leadership

Erkin Adylov

(CEO)

Previously co-managed a hedge fund focusing on financial technology companies, and was a research analyst at Goldman Sachs.

Slav Slavinski

(Chief of Staff)

Previously a corporate finance executive, who also trained as a software developer.

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