Outreach/Enrollment Specialist, Gradia Health

Salary not provided

Junior and Mid level

Remote from US

High-touch, integrated care for patients with chronic conditions

Job no longer available

High-touch, integrated care for patients with chronic conditions

1-20 employees

HealthcareB2BProductivitySaaS

Job no longer available

Salary not provided

Junior and Mid level

Remote from US

1-20 employees

HealthcareB2BProductivitySaaS

Company mission

To make highly attentive, integrated care a standard for all patients and bring more joy to the job of being a physician.

Job

Company

Role

Who you are

Customer service and/or sales work experience
Experience in a customer service role requiring the use of enterprise software systems
Demonstrated proficiency in computer software including spreadsheets, and calendaring
Experience in a role requiring effective verbal, written, interpersonal communication, and collaboration skills
Can work remotely under minimal supervision and take initiative over enrolling new patients

What the job involves

As an outreach care coordinator, you’ll play a critical part and have a strong impact on the total number of patients Gradia serves
You'll be responsible for managing inbound and outbound calls to schedule appointments, and assisting embedded care teams with care gap outreach campaigns and pre-appointment planning
Conduct outreach calls to patients with chronic conditions like IBS, GERD, and Fatty liver offering care program that will help them alleviate symptoms
Handle phone calls and spearhead new patient enrollment
Act as a liaison between the patient and the clinicians by providing high levels of customer service and resolving issues/concerns (if any)
Works with other Care Coordinators to develop standard work and best practices
Handle phone calls and correspondence regarding new patient enrollment

Our take

It’s no secret that chronic conditions need constant management and attention, and Gradia Health is an online solution created to bridge the gap between face-to-face appointments for people suffering from these illnesses. It's a high-touch model creating access for patients to specialists and virtual teams.

With funding from the likes of YCombinator and Atlanta Ventures, Gradia Health is focused on scaling its platform, building its team, and finalising its care pathways alongside physicians.

Gradia Health has had a significant impact so far, partnering with several multi-provider clinics. There is further opportunity in the space, with 60-70 million Americans suffering from chronic GI conditions. With this in mind, the company is focused on increasing its patient base and expanding its offering to other specialties.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

Jul 2023

$4.2m

SEED

Mar 2021

$0.2m

SEED

Total funding: $4.4m

Company HQ

SoMa, San Francisco, CA

Leadership

Rithvik Seela

(CEO)

Attained a Bachelor of Science from Stanford University before founding Gradia Health.

Andrew Zelaya

(CTO)

Studied at Stanford University in Computer Science before founding Gradia Health.

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