Business Analyst, Roblox

Support Programs

$135.5-159.9k

+ Equity.

SQL
Python
Git
Senior level
San Francisco Bay Area

More information about location

3 days a week in office (San Mateo, CA)

Roblox

Online gaming & entertainment platform

Open for applications

Roblox

Online gaming & entertainment platform

1001+ employees

B2CGamingEntertainmentCommunity

Open for applications

$135.5-159.9k

+ Equity.

SQL
Python
Git
Senior level
San Francisco Bay Area

More information about location

3 days a week in office (San Mateo, CA)

1001+ employees

B2CGamingEntertainmentCommunity

Company mission

To help connect and bring together people from around the world through play.

Role

Who you are

  • 5+ years of SQL, including complex queries, common table expressions, and joins; understanding of Git and Python is highly desirable
  • Experience working with cross-functional teams including Operations, Product, Engineering and Data Science to align on data strategies, drive critical initiatives and lead projects from inception to completion
  • Strong analytical skills with a track record of using data to guide decision-making and solve ambiguous problems
  • A Bachelor's degree or equivalent experience in Computer Science, Applied Math, Physics, Engineering, Statistics, Economics or another technical field
  • Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals
  • Analytical: Excited to investigate large, ambiguous problems and measure the problems and the solutions
  • Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them
  • Team-oriented: You lift up your peers and find ways to make the team stronger

What the job involves

  • The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox’s Operations organization and redefining our customer experience through our multi-year vision and strategy execution
  • In this role, you will be reporting to the Senior Director of Support Operations
  • The Support Operations team provides support to Roblox’s global players, developers, and advertisers
  • As a Customer Support Data Analyst on the Safety Ops Team, you will play a meaningful role in understanding needs and reporting on the operational performance of the Support organization
  • You will work with the Senior Director, and product support team to identify areas of opportunity, improve operations and engage with the Data Science teams to launch and pursue experiments to improve all aspects of operational execution and data-driven decision-making
  • Lead all aspects of analysis and reporting of Support Operations performance, providing insights and recommendations to senior leadership
  • Collaborate with operational teams to roll out data-driven process changes and evaluate the impact of these changes through meticulous assessment. Collaborate closely with Data Science to define, implement, and refine operational metrics that drive operational excellence
  • Find opportunities for operational improvements through data and trend analysis, develop cases, and lead initiatives to implement these improvements
  • Design, build, and maintain sophisticated operational reports and dashboards, delivering critical insights to senior-level management and partners
  • Keep abreast of industry and market trends related to data-driven decision-making, incorporating best practices into operational strategies

Our take

While online gaming is no longer a revolutionary concept, Roblox has established itself as a leader in the industry by creating a gaming toolbox that encourages quality game creation, which it pays developers for.

In addition to standard games, the platform offers virtual worlds and other experiences to explore and interact with. Its platform provides an online ecosystem for millions to create, socialize, chat, and explore immersive experiences with friends. In fact, in the US its used by two-thirds of children aged 9 to 12.

The experiences on the platform are made by Roblox's over three million creators, and are available on a range of devices from PC to Xbox to Oculus, and more. The company has grown at an impressive rate, and has been keen to adopt new developments in the tech world, for example with its real-time AI translation for players to interact outside their native tongue.

Freddie headshot

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

Some candidates hear
back within 2 weeks

25% employee growth in 12 months

Company

Funding (last 2 of 9 rounds)

Jan 2021

$520m

SERIES H

Feb 2020

$150m

SERIES G

Total funding: $922.8m

Company benefits

  • Medical, dental, and vision coverage
  • 401k
  • Flexible vacation policy
  • Roflex - Flexible and supportive work policy
  • Roblox Admin badge for your avatar
  • Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
  • Onsite fitness center and fitness program credit
  • Annual CalTrain Go Pass

Company HQ

South San Mateo, San Mateo, CA

Leadership

Studied Electrical Engineering at Stanford before founding Knowledge Revolution in 1990, where they spent 9 years as CEO. They worked as VP of MSC.Software for 2 years, and started Roblox in 2005.

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