Business Analyst, Roblox
Support Programs
$135.5-159.9k
+ Equity.
More information about location
3 days a week in office (San Mateo, CA)
Online gaming and entertainment platform
Job no longer available
Online gaming and entertainment platform
1001+ employees
Job no longer available
$135.5-159.9k
+ Equity.
More information about location
3 days a week in office (San Mateo, CA)
1001+ employees
Company mission
To connect a billion people with optimism and civility.
Role
Who you are
- 5+ years of SQL, including complex queries, common table expressions, and joins; understanding of Git and Python is highly desirable
- Experience working with cross-functional teams including Operations, Product, Engineering and Data Science to align on data strategies, drive critical initiatives and lead projects from inception to completion
- Strong analytical skills with a track record of using data to guide decision-making and solve ambiguous problems
- A Bachelor's degree or equivalent experience in Computer Science, Applied Math, Physics, Engineering, Statistics, Economics or another technical field
- Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals
- Analytical: Excited to investigate large, ambiguous problems and measure the problems and the solutions
- Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them
- Team-oriented: You lift up your peers and find ways to make the team stronger
What the job involves
- The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox’s Operations organization and redefining our customer experience through our multi-year vision and strategy execution
- In this role, you will be reporting to the Senior Director of Support Operations
- The Support Operations team provides support to Roblox’s global players, developers, and advertisers
- As a Customer Support Data Analyst on the Safety Ops Team, you will play a meaningful role in understanding needs and reporting on the operational performance of the Support organization
- You will work with the Senior Director, and product support team to identify areas of opportunity, improve operations and engage with the Data Science teams to launch and pursue experiments to improve all aspects of operational execution and data-driven decision-making
- Lead all aspects of analysis and reporting of Support Operations performance, providing insights and recommendations to senior leadership
- Collaborate with operational teams to roll out data-driven process changes and evaluate the impact of these changes through meticulous assessment. Collaborate closely with Data Science to define, implement, and refine operational metrics that drive operational excellence
- Find opportunities for operational improvements through data and trend analysis, develop cases, and lead initiatives to implement these improvements
- Design, build, and maintain sophisticated operational reports and dashboards, delivering critical insights to senior-level management and partners
- Keep abreast of industry and market trends related to data-driven decision-making, incorporating best practices into operational strategies
Our take
Online gaming may be a well-established space, but Roblox has distinguished itself as a leader by empowering its community to build, share, and profit from their own creations, turning game development into an accessible, rewarding ecosystem for millions of users.
In addition to standard games, the platform offers virtual worlds and other experiences to explore and interact with. Its platform provides an online ecosystem for millions to create, socialize, chat, and explore immersive experiences with friends. In fact, in the US its used by two-thirds of children aged 9 to 12.
While the platform does face scrutiny over users safety (particularly given its young audience) the company's efforts to strengthen parental controls and open dialogue through initiatives like its new Parents Council signal a growing commitment to addressing these challenges. At the same time, its financial performance and creator-focused investments underscore a business in very strong health. With record payouts to developers, an expanding older player base, and a platform that increasingly rewards creative talent, Roblox's trajectory remains one of innovation and impressive growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2021
$520m
SERIES H
Feb 2020
$150m
SERIES G
Total funding: $922.8m
Company HQ
South San Mateo, San Mateo, CA
Leadership
David Baszucki
(Founder & CEO)Studied Electrical Engineering at Stanford before founding Knowledge Revolution in 1990, where they spent 9 years as CEO. They worked as VP of MSC.Software for 2 years, and started Roblox in 2005.
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