Customer Support Desk, Coordinate Sport

• You have at least 2 years experience of successfully working in a customer support or success role in a software or tech company
• Ability to remain calm under pressure and handle challenging customer interactions with professionalism
• Strong problem-solving and troubleshooting abilities
• Familiarity with customer support software and tools
• Excellent communication skills, both written and verbal
• Strong customer service and relationship-building skills

Desirable

• Provide timely and professional support to software users through various channels such as email, chat, phone, and ticketing systems
• Communicate effectively with users, both verbally and in writing, ensuring clarity, professionalism, and empathy in all interactions
• Collaborate with other teams, including product, implementation, customer success and engineering teams, to identify and resolve customer issues
• Maintain a high level of customer satisfaction by providing excellent customer service
• Proactively talking with customers to ensure that they get the most value out of your service
• Provide training and support to customers on how to use the product
• Participate in quality assurance activities to ensure the software meets user expectations and report any bugs or issues to the applicable people

• Apply via Otta
• Successful Candidates will receive an invite to join a Zoom Video Call for an interview
• Possible 2nd call may be required before a decision is made