Senior Product Manager, AlayaCare
Cloud-based home health care software
Be an early applicant
Cloud-based home health care software
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To empower care providers to achieve better health outcomes by delivering transformative technology and data insights to focus on what really matters.
Role
Who you are
- 6+ years of experience in a Product Management, Business Analyst, Healthcare Admin, or related role
- Degree or diploma in Health Administration/Informatics, Nursing, Business, Computer Science or similar
- Deep understanding and proven experience in US Medicare Home Health (either software product management or agency operations)
- Technical background with experience in software development or web technologies
- Excellent attention to detail and good problem-solving skills
- Ability to work in a changing environment with a growth mindset and bias for action
- Able to work effectively with developers, QA, UX, Technical Support, and Sales as a strong team player
- Strong skills at gathering and interrupting qualitative product data and consumer feedback
- Ability to analyze industry trends and competitor behavior
- Able to quickly identify improved product features and contribute to marketing strategies
- Proficiency in compiling project status, risk management, and reports
- Ability to maintain strong customer relations and provide product support
- Competency in training internal departments on new product features
- Bilingual in French and English is an asset
What the job involves
- Reporting to the Director, Product Management, the Senior Product Manager manages a complex set of features and/or product and is accountable for their success
- This role owns the product roadmap and vision for their teams, defining success criteria and prioritizing initiatives, with high impact
- Senior Product Managers consistently exhibit curiosity and passion not just for their product and customers, but also for the product process itself, while coaching more junior team members
- Lead the strategic vision and product lifecycle of a product line including gathering and prioritizing product and customer requirements, defining the product roadmap, working closely with Engineering, Client Success, Sales and Marketing to ensure revenue and customer satisfaction goals are met
- Be accountable for the success of the product; balance competing priorities, manage stakeholder expectations, and drive innovation while also delivering a product that meets customer needs and aligns with the company's business goals
- Deeply understand the market and competitors inside and outside your assigned domain; identify and prioritize opportunities for enhancing existing capabilities and developing new capabilities based on clients’ needs and market trends/gaps
- Work closely with key stakeholders to define business plans, perform segmentation, targeting, user profiles, market opportunity assessments, cost and pricing analysis, positioning, go-to-market strategy, success evaluation, and integration plans
- Gather product data, including web analytics, statistics, and consumer trends
- Determine feature requirements
- Research customer experiences and demands and work to improve customer experiences
- Outline a detailed and visible product strategy
- Define KPIs for features, measure performance, improvement strategies, and core product workflows related to back-office operations
- Influence senior stakeholders and executives on specific (mastered) topics
- Act as the point person for Product Management with clients, partners, and within the company
- Proactively identify problems and suggest solutions
- Lead the core positioning, pricing strategy and messaging for the product
- Deliver product training and demos when required
- Mentor and have opportunities to formally lead and coach Associate PMs and Product Managers
- Handle and address any escalated concerns, issues or requirements that are complex in nature
Our take
The home healthcare market is growing due to the ageing population, a global shortage of care workers and a shift to value-based reimbursement. AlayaCare's end-to-end software platform for care providers allows staff to manage the entire client lifecycle, from referrals and intake to billing and payroll. It helps back-office processes run more efficiently, allowing staff to focus on outcomes instead of paperwork.
AlayaCare's platform aims to deliver better patient outcomes and lower costs for providers, reducing both client intake times and resubmissions. This approach has earned the company a large client base of hundreds of home care and assistance firms including Nurse Next Door, Home Instead and Bayada Home Health Care.
The company was not immune to the general downturn in the tech sector in 2022, and slowed growth as a result. That said, AlayaCare made a series of moves towards a more sustainable business model which have seen it come out the other side in a good position. It has now raised additional support to integrate AI into its health record platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Feb 2024
$2.3m
GROWTH EQUITY VC
Jun 2021
$161.4m
SERIES D
Total funding: $257.4m
Company benefits
- Open and Transparent Culture
- Health and Wellness Activities
- Health Benefits Package
- Flexible Vacation Policy
- Around the clock healthy snacks
- Happy Hours and Team Outings
- Employee Growth & Development
- Prime Office Locations
Company HQ
Le Plateau-Mont-Royal, Montreal, QC
Leadership
Adrian Schauer
(CEO)Serial technology entrepreneur and active Angel Investor. Sits on the boards of several companies including Chipcare, TrackTik and Resolver. Co-founder of the charitable organization Madiro Fund.
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