Customer Lifecycle Marketing Specialist, tem
+ Stock options
Energy transactions platform for renewable energy
Be an early applicant
Energy transactions platform for renewable energy
21-100 employees
Be an early applicant
+ Stock options
21-100 employees
Company mission
Rebuilding the energy transaction system, making it transparent and fair.
Role
Who you are
- Experience delivering lifecycle and CRM programs in a fast moving B2B startup or scaleup
- A track record of improving adoption, retention, or NPS through campaigns and customer communications
- Strong writing for customers, with the ability to brief and QA design for brand consistency
- Competence with HubSpot or equivalent CRM and email tools, GA4 or similar, and spreadsheet analysis
- Habit of testing, learning, and reporting with clarity. Comfortable setting up light automation in tools like Zapier or Make
- Able to build trust with technical experts and challenge work without taking over
- Experience in climate, energy, fintech, or other regulated or complex industries
- ABM experience in retention or expansion contexts
- Familiarity with Segment, Notion, and modern GTM stacks. Basic Figma or equivalent
- Experience coordinating agencies or freelancers across performance, content, or ops
- Community and advocacy experience, including reviews, referral mechanics, and light brand evangelism
What the job involves
- We are hiring a Customer Lifecycle Marketing Specialist to connect Customer Success and GTM, driving customer happiness, engagement and retention. You will run the post signing customer journey, creating marketing programs and campaigns that deliver measurable impact through activation, adoption and advocacy
- In this role, you will produce and manage marketing materials and design assets across our owned and earned channels. You will lead content led campaigns, ABM programs and lifecycle communications that help customers realise value quickly and remain engaged over time
- You will work closely with the GTM, content and customer success teams, with a focus on high quality execution, pace and continuous improvement. You will set clear plans, establish measurement and feedback loops, and collaborate with agencies where needed while staying hands on with delivery
- Success in your first year will mean full lifecycle coverage, measurable improvements in adoption and retention, and a customer advocacy engine that consistently generates case studies, reviews, referrals and community engagement
- Produce and be accountable for all marketing collateral and design assets across owned, earned, and paid channels for the customer (post-signing)
- Run community opportunities and initiatives that hero our customers and the opportunities that tem provides for them
- Own case studies, reviews and referral programs and come up with the playbook through test and learn, practice, data and theory
- Write and be the comms owner of all email marketing workflows to drive performance AND be the designated keeper of customer marketing hygiene, including templates, naming, and documentation
- Drive customer engagement with our product and features. Tell the story of new features at launch and contribute to light brand/community evangelism where relevant with the support of our product marketing leads
- Research and analyse core accounts to inform ABM strategy
- Biggest stakeholders: GTM, design, ops, product and customer success
- You’ll be a pro at:
- Communications and writing
- Email and lifecycle marketing
- Retargeting and acting on segmented data
- ABM plans; specifically using a growth and experimentation mindset in ABM and lifecycle work to improve performance
- Cutting edge tools; able to build your own tests
- We’d love if you were also:
- An original campaign builder
- Comfortable with agencies and able to coordinate with various agencies and internal design teams to create materials
Application process
- Intro call with Talent, 30 minutes
- Hiring Manager interview, 60 minutes
- Skills interview with the GTM team, 60 to 90 minutes, including a practical exercise review
- Culture Add interview with cross functional stakeholders, 45 minutes
Our take
tem is a next-gen energy transactions company that changes the way renewable energy is bought, sold and powered. Rebalancing the playing field away from "Big Energy", tem creates affordable, traceable and smart energy transaction management tools.
The company provides businesses and consumers with access to the same financial benefits as Big Energy companies by distributing its own purchased energy to customers. Once they’re signed up, customers are matched with a suitable generator, and the tem platform helps execute contracts, take payments, and manage invoicing.
This is a truly disruptive concept, and is proving to be a successful one. tem currently processes over £50 million in direct transactions and saves millions for over 1000 UK businesses wanting to switch from traditional utilities tied to the wholesale market. Whilst UK consumers are notoriously hesitant to switch providers, recent soaring energy prices is luring many into giving it a go.
Steph
Company Specialist at Welcome to the Jungle
Insights
40% female employees
Company
Employee endorsements
Challenging work
"The projects I have worked on at tem. have involved solving greenfield problems. Each project has challenged me in a different way keeping the work..."
Funding (last 2 of 3 rounds)
Sep 2024
$14.2m
SERIES A
Jun 2023
$3.4m
SEED
Total funding: $17.7m
Company benefits
- 25 days holiday
- Day off on your birthday
- Fully remote - expect quarterly meet ups with your team
- Personal office budget £1200 / 1400€ per year
- Paid for company trip twice a year. Previous locations included Barcelona, Budapest and Marrakech.
- Wellbeing allowance of £150 / 170 € per month to spend on your wellbeing
- A generous options (stock) package
- Salary benchmarking twice a year. We aim to pay at the upper percentile (75th percentile) of the market, using London-based benchmarks. One of our core pay principles is “Same work. Same base pay.” This means we use spot rates instead of broad salary bands: everyone doing the same role at the same level earns the same base salary.
Company values
- Innovate with purpose
- Go all-in
- Keep it real
Company HQ
Nine Elms, London, UK
Articles
Leadership
Joe McDonald
(Co-Founder & CEO)Resident CEO, Joe leads the creative vision behind tem. the brand, product and its platform. He is a passionate visionary who loves to climb mountains and has the most adorable dog.
Jason Stocks
(Co-Founder & Chief Commercial Officer)Jason is a world-class commercial leader with proven track scaling up high performing diverse teams. He is also a power house of high energy, high enthusiasm and a secret scuba diver instructor.
Bartlomiej Szostek
(Co-Founder & CTO)Bartek is an innovative programmer, with a craving for maximum performance, clean code and good architecture. He has a very cute baby girl who loves to join in on our calls - we’re training her young!
Ross Mackay
(Co-Founder)Data scientist, software engineer + physics whizz - Ross currently lives in the west country and will beat you hands down in a game of monopoly deal.
Diversity, Equity & Inclusion at tem
Charlie Stephenson (Head of People)
- Tem is all about championing small business communities, fighting for transparency and advocating for fairness in the broken energy sector. We put these principles at the heart of our business model and work hard to ensure our platform is accessible and simple for all.
- We're fully remote to ensure everyone can thrive in an environment that works best for them. Whether you prefer working from home in a Disney onesie or going to a bustling cafe, we support whatever helps you be your most effective self. Being fully remote also means we're lucky enough to hire team members from different countries and cultures and we spend time every Monday having a social call to share what makes us tick.
- We care about you and live our value of keeping it real. This means actively seeking your feedback through quarterly pulse surveys and implementing initiatives that truly matter to you. Anyone who joins us has a voice and one that is heard and valued.
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