Customer Success Manager, Canary Technologies
Global Strategic Brands
$147.2-200k
OTE
+ Stock Options
Providing hospitality technology
Posted today
Providing hospitality technology
201-500 employees
Posted today
$147.2-200k
OTE
+ Stock Options
201-500 employees
Company mission
To help hoteliers thrive through innovative software solutions.
Role
Who you are
- BA/BS degree
- 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting—preferably in hospitality technology or SaaS
- Proven ability to manage complex, multi-stakeholder enterprise accounts
- Strong executive communication skills with the ability to influence C-level stakeholders
- Experience in strategic planning and account growth within global or multi-property enterprises
- Collaborative mindset, with proven ability to work cross-functionally with technical and commercial counterparts
- Strong problem-solving skills and ability to manage competing priorities in fast-paced environments
- Project Management Professional (PMP) certification or equivalent experience is a plus
What the job involves
- As a Customer Success Manager, Global Strategic Brands you will serve as the strategic owner of Canary’s largest and most complex enterprise hotel groups.
- You will quarterback across deployments, expansions, and adoption initiatives—ensuring that Canary delivers measurable value and becomes a long-term strategic partner to our enterprise customers
- You will collaborate closely with the Implementation Manager (responsible for deployment and integrations) and Enterprise Sales (responsible for expansion and new product revenue).
- Your role is to align these work streams to customer goals, foster strong executive relationships, and drive long-term account success
- Serve as the strategic owner of assigned global strategic accounts, maintaining long-term executive and operational relationships
- Quarterback across work streams, coordinating with the Implementation Manager (deployments) and Sales (expansions)
- Lead strategic account planning: develop success plans tied to brand-level outcomes and property-level adoption
- Conduct regular executive business reviews, providing insights, surfacing risks, and identifying opportunities for deeper partnership
- Ensure smooth transitions from deployment to adoption by partnering with the Implementation Manager
- Monitor product usage and adoption across large portfolios; intervene to mitigate risks and drive outcomes
- Partner with Sales to uncover and execute expansion opportunities, ensuring seamless customer experience through the sales cycle
- Advocate for customer needs internally by partnering with Product, Engineering, and Support teams to influence roadmap and resolve escalations
- Promote customer advocacy, transforming satisfied brands into champions of Canary
Our take
Embracing the modern era, Canary Technologies is dedicated to revolutionising the hotel industry through digital transformation. Pioneering the field with its mobile web-based Guest Management System and Digital Authorisation solutions, Canary aims to rid hotels of outdated technology, enhancing revenue streams by boosting staff productivity and delivering superior guest experiences.
Co-founders Harman and SJ, childhood friends turned business partners, bring a unique blend of expertise to the table, drawing from their extensive background in both hospitality and technology sectors. With the industry already on an upward trajectory, the post-pandemic landscape has further fueled the demand for their solutions, particularly their contactless check-in and checkout offerings.
Despite competition in the sector, Canary has secured significant funding led by Insight Partners, enabling rapid expansion and talent acquisition to meet the burgeoning demand for its innovative solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
59% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2025
$80m
SERIES D
Jun 2024
$50m
SERIES C
Total funding: $175.2m
Company benefits
- Our health insurance has you covered on day 1
- Flexible working hours
- Training and career development
- Regular team building events
- A travel stipend for when you stay at Canary hotels
- Internal promotions from within the team
- Kitchen stocked with fruit, snacks, coffee, and more
- We're a diverse and global team
Company HQ
Financial District, San Francisco, CA
Leadership
Harman Singh Narula
(Co-Founder & CEO)Previously founded a custom printed apparel company, The Shirt Guys, LLC. Worked in strategy for Citigroup and Starwood Hotels & Resorts Worldwide, Inc, and as a Management Consultant for Bain & Company.
Satjot "SJ" Sawhney
(Co-Founder & President)Previously co-founded Mobibolt, Inc and Tapfame before serving as Head of Product at the hospitality technology startup, Stayful.
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