Account Manager, Checkout.com
Team Lead
3+ days a week in office
To enable businesses and their communities to thrive in the digital economy.
Open for applications
To enable businesses and their communities to thrive in the digital economy.
1001+ employees
Open for applications
3+ days a week in office
1001+ employees
Company mission
To enable businesses and their communities to thrive in the digital economy.
Role
Who you are
- The ideal candidate is an independent, hard-working individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you are eager to join a growing, fast-paced, start-up company and contribute to crafting its future, this is the role for you to make a difference
- 3+ years’ experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry
- 2+ years’ experience managing multiple direct reports in a fast paced environment
- A strategic problem solver with excellent project management skills
- Good knowledge of today’s major e commerce and payments technologies, players and major future trends
- Customer-centric approach with robust relationship-building skills
- Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently
- Proven ability to work well in a fast-paced environment, collaborating across multiple departments and influencing internal and external stakeholders
What the job involves
- Checkout.com is actively looking for a strategic-thinking, resourceful and highly driven Account Manager, Team Lead. Reporting to the Regional AM Leader, you will develop and mentor a team supporting them to nurture and grow long-term relationships with our Enterprise merchants. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion
- Alongside the team, you will lead by example demonstrating success on your own portfolio. Our Account Managers are the first point of contact to a merchant post integration process and provide valuable business insights.
- You will act as the voice of our product and ambassador of our brand, becoming a trusted advisor and strategic partner to our merchants. Key for success here will be the ability to apply your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve win-win scenarios and promote the value proposition
- Lead a team of Junior Account Managers providing regular feedback and coaching to enhance team members' skills and performance
- Delivering expertise and education to direct team as they craft merchant specific account development plans focusing on revenue generation
- Analyze merchant’s performance and provide recommendations to improve the payment flow /revenue
- Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs
- Collaborating with various teams across the company (e.g. Sales, Legal, Integration, Support to ensure an outstanding merchant experience
- Drive a culture of cross-team learning and to improve communication and knowledge sharing and act as a point of escalation for your team to remove roadblocks and reduce complexity
Salary benchmarks
Our take
The payments industry has exploded in the last decade as eCommerce continues to grow as the use of cash falls. Checkout.com are building the go-to platform for all things related to payments, such as accepting transactions, processing them and detecting fraud. They've secured a steady stream of funding from top investors like Tiger Global Management, and are the strategic payments partner for some of the best known fast-moving brands globally such as Patreon, Dashlane, Udacity, Wise, Sony Electronics, and Klarna.
They focus on large merchants and try to make their product as customisable as possible, so that companies integrate Checkout.com as an infrastructure partner in their product. This increases the stickiness of the product and creates many opportunities for them to generate revenue.
Checkout.com have high quality proprietary technology (their platform has been designed from the outset so they can easily deliver incremental services as they expand their offering) and claim to offer the most comprehensive cross-border payment solution for digital commerce.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
37% female employees
-9% employee growth in 12 months
Company
Employee endorsements
People of all backgrounds are welcomed
"DEIB is where Checkout.com takes it to the next level. This company is excellent at building a sense of belonging and celebrating people from all..."
Funding (last 2 of 4 rounds)
Jan 2022
$1bn
SERIES D
Jan 2021
$450m
SERIES C
Total funding: $1.8bn
Company benefits
- Additional day off on your birthday
- Learning scheme: 2 x Learning Days per year, financial support for external courses
- Internal employee communities and social clubs
- Employee-led community outreach, payroll giving and 2 x volunteering days
- Private comprehensive health insurance via BUPA (Medical history disregarded)
- 24 days holiday (plus bank holidays)
- Great Place to Work accredited in the UK and USA
- We proudly provide stock options to our high performing employees under our equity program
- Global Employee Assistance Programme (EAP)
- Family Forming financial support in partnership with Carrot
- Leadership Development Training
- Pension scheme provided via Aegon (We match contributions up to certain amount!)
- Group Income Protection via AIG
- Private Dental Insurance provided via BUPA
- GymPass subscription
- Season Ticket Loan
- Cycle to Work Scheme (Up to £5,000)
Company values
- Aspire
- Excel
- Unite
Company HQ
London, UK
Articles
Leadership
Guillaume Pousaz
(CEO)Previously founded NetMerchant, which sold European currencies to US merchants. Background in mathematical engineering.
People progressing
First joined as a Software Engineer, was promoted to Senior Software Engineer after 1.5 years and was then promoted to Engineering Lead 6 months later. Ignas is now a Senior Engineering Manager.
Betty joined in late 2019 as a Product Analyst. After just 8 months Betty was promoted to a Product Manager, before becoming a Senior Product Manager just 10 months later.
Diversity, Equity & Inclusion at Checkout.com
- Our IT Infrastructure Engineer, Sheryl Lingachetti, spoke to Zoë Schulz from myGwork - LGBTQ+ professionals & allies about trans rights in Mauritius, allyship and the support she has found in her workplace community 🏳️⚧️👇 https://www.attitude.co.uk/life/business/it-engineer-sheryl-on-coming-out-at-work-support-improves-productivity-for-everyone-442696/
- CTRL-ALT-CONNECT is Tech's latest community 🔥 We've partnered with our friends at Wise to create an inclusive community for people in tech to connect over conversation, networking and drinks. Last week we hosted our first panel discussion in our London office, which centred on the topic of Growth. https://www.linkedin.com/posts/checkout_tech-community-activity-7071841326060720129-qDOt?utm_source=share&utm_medium=member_desktop
- Our Pride Community provides a safe and welcoming space for our LGBTQIA+ colleagues and allies to connect, learn, and advocate for change. https://www.linkedin.com/posts/checkout_lifeatcheckout-activity-7074738991102611457-u7v5?utm_source=share&utm_medium=member_desktop
- Our Pride Community spoke with Adel Naamneh, VP of Solutions Engineering to learn about their experiences of being a member of LGBTQIA+ community and the importance of having corporate responsibility on hiring a diverse work force: https://www.youtube.com/watch?v=k0e9WUmNdVk&t=561s
- Read an interview hosted by The Black Young Professionals Network with the leaders of our Black Community: https://byp-network.com/news/314821
- Read more about the 'FinTech for all' charter, of which we were a founding signatory. The charter aims to create a speak up culture across FinTech, eliminating harassment and bullying: https://fintech.inchorus.org/
- Read this inspiring interview hosted by SheCanCode and one of our female QA Engineers: https://shecancode.io/blog/victoria-santiago-qa-engineer
- Our Principal Product Manager Yasmin, also sat down with SheCanCode on two inspiring articles: https://shecancode.io/blog/meet-yasmin-christie-checkout-principal-product-manager-an-inspirational-tech-career-journey and https://shecancode.io/blog/14-pieces-of-practical-product-management-guidance-from-checkout-part-2
- Plus, our Senior Engineering Manager Marina tells her story with SheCanCode: https://www.shecancode.io/blog/how-to-get-the-best-from-your-team-and-your-own-career-from-one-of-checkouts-engineering-leads
- And finally, our Graduates share some insights too: https://www.shecancode.io/blog/grad-programme-insider-tips-from-checkout
- Find out more information at our Diversity and Inclusion webpage: https://www.checkout.com/diversity-and-inclusion
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