Head of Tech Ops, Persona
$190-250k
+ Offers Equity
Identity verification infrastructure solution
Open for applications
Identity verification infrastructure solution
501-1000 employees
Open for applications
$190-250k
+ Offers Equity
501-1000 employees
Company mission
To humanize online identity by helping companies verify that their users are who they say they are.
Role
Who you are
- 8+ years of experience in IT, with deep familiarity supporting fast-paced, cloud-based organizations
- 3+ years of people management experience, including hiring, coaching, and leading high-performing teams
- Demonstrated success managing a complex portfolio of SaaS applications and architecting integrated, scalable internal tooling
- Expertise with modern identity providers (Okta, Entra) and lifecycle automation
- Strong experience with MDM solutions (Jamf, Kandji, Intune) and macOS fleet operations
- Proficiency in administering Google Workspace, Slack, and/or Microsoft 365 at scale
- Experience building and supporting A/V systems across multiple offices and a distributed workforce
- Strong understanding of IT security fundamentals and collaboration with Security teams
- Are equally comfortable with strategy and hands-on systems work
- Enjoy making complex systems simple, reliable, and secure
- Can balance rapid execution with long-term thinking
- Advocate for a great employee experience through thoughtful tooling and processes
What the job involves
- We’re looking for a strategic, hands-on Head of TechOps to lead our TechOps Team and scale the systems that power our global workforce
- You’ll manage a small but high-impact team, own our corporate SaaS ecosystem, and ensure our employees have secure, reliable tools to do their best work
- This role reports to the Head of Security and partners closely with Engineering, People, and Operations
- Lead and grow the IT organization, setting strategy, roadmap, and operational standards
- Own our SaaS and systems ecosystem, including procurement, configuration, integrations, access governance, and automation
- Oversee identity and device management (Okta/Entra, Jamf/Kandji/Intune) to ensure secure, reliable access and a fully managed fleet
- Manage collaboration and productivity platforms (Google Workspace, Slack, Microsoft 365) and maintain high-quality A/V and hybrid meeting experiences
- Run efficient IT operations—on/offboarding, asset management, documentation, and global support—while driving continuous improvement in service quality
- Partner closely with Security to maintain secure-by-default systems, support audits, and strengthen endpoint, access, and incident readiness
Our take
Persona enables businesses to verify customer identities, fostering trust in online interactions and aiding in age verification, fraud prevention and account recovery. It offers a comprehensive suite of automated identity verification components with worldwide coverage that can be configured, branded and themed to create custom-tailored flows for any use case.
Businesses and governmental organizations can access Persona’s platform via an API, which supports various documents from government-issued IDs to biometrics, ensuring customers are who they claim to be. Persona’s platform also collects passive signals such as a user’s device, location and behavioural patterns to provide a more holistic risk profile, beneficial in financial and insurance contexts.
An impressive partnership with MDT saw Persona enable credit unions to adjust their identity verification flows in real-time, strengthening fraud prevention. The company continues to attract funding which supports the scaling of its offerings and reach. In fact, in 2025, it reached a $2 billion valuation, which showcases the success it has had.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$200m
SERIES D
Sep 2021
$150m
SERIES C
Total funding: $417.6m
Company benefits
- Professional Development
- Catered meals
- Wellness benefit
- 401(k)
- Unlimited time off
- Parental benefits
- Mental health
- Health and wellness
- Bevsday (free drink on Wednesday)
- Family planning
Company HQ
SoMa, San Francisco, CA
Leadership
Rick Song
(CEO & Co-founder)Bachelor's in Computer Science, Maths, Economics at Rice University. KPCB Engineering Fellow, then Engineer at Square.
Charles Yeh
(CTO & Co-founder)Studied Computer Science at Brown. Software Engineer at Zynga, and Technical Lead at Dropbox.
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