Support Engineer, Transmit Security

Salary not provided

AWS

GCP

Python

Scala

Java

Bash

iOS

Android

Salesforce

Azure

Prometheus

GSuite

Unix

REST API

Datadog

Senior and Expert level

Remote from Canada, US

Customer identity and access management platform

Job no longer available

Customer identity and access management platform

201-500 employees

B2BSecuritySaaSCyber SecurityIdentity

Job no longer available

Salary not provided

AWS

GCP

Python

Scala

Java

Bash

iOS

Android

Salesforce

Azure

Prometheus

GSuite

Unix

REST API

Datadog

Senior and Expert level

Remote from Canada, US

201-500 employees

B2BSecuritySaaSCyber SecurityIdentity

Company mission

To create a world where businesses can move fast, be secure, and never compromise.

Job

Company

Role

Who you are

At least 6 years of technical Support engineering experience
Experience working in mission critical environments
Experience in working with multi tier and complex applications
Experience working with ticketing systems such as Salesforce
Hands on experience in on-prem as well as SaaS customer Support
Strong analytical and troubleshooting skills
Service-oriented personality with a can-do attitude
Excellent interpersonal and communication skills both written and verbal English
BS/BA in Information Technology, Computer Science, or a related discipline; professional certification is an advantage
Experience with monitoring tools (Datadog,Prometheus and others)
Experience with Unix
Familiar with one of the programing language such as Java, Scala, Python, bash scripting
Experience with DBs
Experience supporting REST API (API Gateway)
Familiar with SaaS and Cloud environments like Salesforce, GCP (& GSuite), Azure, AWS
Familiar with web-based products - different OS browsers (Cookies, local storage, incognito)
Knowledge on authentication technologies such as FIDO-based biometrics
Knowledge on Authentication, Federation SSO protocols and specifications: OIDC (2.0), OAuth, SAML, etc
Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
Good knowledge on Mobile Platforms (IOS, Android)
A team player with the ability to work independently

What the job involves

We are looking for a Senior Tier 3 Support Engineer to provide excellent customer service, lead processes and work on a mission critical product
Provide advanced technical support within the desired SLA while ensuring that customer satisfaction goals are achieved
Take ownership of customer issues and follow problems through to resolution
Manage escalations
Evaluate root cause analysis to eliminate recurring customer issues
Provide follow the sun service
Handle complex customer issues through the Support portal independently and in a professional way
Troubleshoot Transmit Security Platform issues reported by Transmit Customers, including Functionality and usability related complex issues
Interact effectively with a wide variety of customers with different requirements and backgrounds, including the Customer’s development teams to understand the nature of the issue, communicate steps to resolve, and provide consultation on best practices
Replicate customer issues in the support test environment (Lab)
Collaborating with Engineering and Product team

Our take

Transmit Security is a customer identity and access management (CIAM) platform that is on a mission to rid the world of passwords. Organizations lose millions every year due to unsafe password-based authentication - with weak passwords accounting for 80% of all data breaches.

The company offers a developer-friendly platform that provides passwordless authentication, fraud detection, and identity verification. Whilst the company serves many of the world’s largest banks, insurers and retailers, being collectively responsible for more that $2T in annual commerce, it is not without competitors. Both Microsoft and Apple have developed password-free authentication.

Nonetheless, Transmit Security has undoubtedly carved out significant space in the market. Since its impressive series A funding - the largest cybersecurity funding round of its kind in history - the company has experienced record growth and has added new customers and been recognised as a Leader in Customer identity and Access Management by The Forrester Wave™, all pointing towards a promising future of continued success.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-13% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (2 rounds)

Jun 2021

$543m

SERIES A

Jan 2017

$42m

EARLY VC

Total funding: $585m

Company HQ

Tel Aviv-Yafo, Tel Aviv District

Leadership

Micky Boodaei

(Co-Founder & CEO)

Micky previously co-founded Imperva and founded Trusteer where he served as the CEO for over 7 years.

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