Revenue Operations Manager, Hootsuite
6 Month Contract
CA$96.1-134.7k
More information about location
Social media management tool
Be an early applicant
Social media management tool
1001+ employees
Be an early applicant
CA$96.1-134.7k
More information about location
1001+ employees
Company mission
To empower organizations to build trust and deepen relationships through the power of social.
Role
Who you are
- Extensive relevant experience in a Customer, Sales and/or Marketing Operations role. Bachelor’s Degree in a related discipline. SaaS experience preferred
- Experience with Salesforce and knowledge and understanding of various departments (Finance, Legal, Sales Operations, Sales, Customer Success, and Partners)
- Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions
- Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
- Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished
- Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
- Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships
- Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
- Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
- Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked
- Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t
- Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity
- Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information
- Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result
- Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively
- Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals
- Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes
- Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected
What the job involves
- We’re looking for a Revenue Operations Manager (6 month contract) to manage operational initiatives, including implementation of technology and tools
- You’ll drive conversations, collaboration and flow of information across various business verticals ensuring consistency and alignment
- In this role, you’ll lead, analyze and implement operational and technical projects that drive efficiencies and synergies across Hootsuite
- You will work closely with operations business partners and other members of the Revenue Operations team, ensuring the successful execution of projects through your ability to facilitate stakeholder discussions, build alignment cross-functionally, ensuring the infrastructure and workflows support our teams, as well as the Customer journey
- In this role, you will report to the Senior Manager, Revenue Operations
- Define, document, and implement Revenue Operations initiatives as it relates to the Global Revenue Organization
- Gather business requirements, facilitate conversations and work in collaboration with cross-functional global teams, ensuring alignment to Hootsuite’s overall strategy
- Manage the implementation and adoption of operational initiatives (which may include technology and tools) in collaboration with key partners in the Sales, Partners and Customer organizations
- Consult with leaders to identify and summarize internal, operational business challenges, evaluate priority and scope, and provide recommendations
- Perform full analysis on stakeholder impact of SFDC transformation initiatives
- This includes (a) ensuring regular flow of information between Marketing, Sales, Partners and Customer organizations, (b) facilitating stakeholder discussions, recommending decisions and determining the downward impact to the business
- Establish a structure and cadence to analyze existing business processes, leveraging knowledge of Hootsuite’s internal policies and procedures, and recommend areas for improvement and opportunities to help drive operational efficiencies
- Responsible for leading operational/technical projects or initiatives for the Global Revenue Organization
- Including planning, organizing, monitoring, tracking and reporting on operational/technical projects and initiatives to business leaders and project owners
- Perform other related duties as assigned
Our take
Hootsuite is a leading social media management platform that’s been around since the early days of this now-ballooning online sector. With over 18 million customers, and used by over four fifths of the Fortune 1000, this giant is hugely competitive in the space.
Thought Hootsuite's plans for an IPO didn't survive the tough economic conditions of 2022 (like many of its peers, the company engaged in several rounds of layoffs), it has since reworked its leadership team to get back on course as the economy recovers.
Just like its acquisition of Sparkcentral saw the company expand into customer service, its more recent purchase of Talkwalker sees it integrate AI into its platform. The combined offering will supply businesses with a social media performance engine to turn insights into action, all fuelled by artificial intelligence.
Steph
Company Specialist at Welcome to the Jungle
Insights
-26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2014
$60m
SERIES D
Aug 2013
$165m
SERIES B
Total funding: $246.9m
Company benefits
- 100% coverage on mental health-related treatments in North America. Culturally appropriate trauma counselling services
- A company-wide Wellness Week between July 5 to 12 where we can all “unplug” together
- Accidental death and dismemberment (AD&D) Insurance
- Dental Insurance
- Disability Insurance
- Employee Assistance Program
- Gym / Wellness Reimbursement ($55 per month)
- Gym Discount
- Health Insurance
- Life Insurance
- Maternity Leave
- PTO (Vacation / Personal Days) - 20 days. After your two year anniversary, you get an additional two days each year until you reach thirty days (six weeks) at your sixth anniversary
- Paternity Leave
- Sick Time (for individual employee and family members)
- Bereavement Leave
- Business Travel Insurance
- Company Phones
- Fertility Assistance (Coverage for fertility treatments and gender affirmation surgeries)
- Immigration Assistance
- Phone Bill Reimbursement ($50 per month)
- Remote Work
- 401k
- Employee Discount
- Pet Friendly Workplace
- RRSP Matching
- Volunteer Time Off
Company HQ
South Main, Vancouver, BC
Leadership
Ryan Holmes
(Founder & Board Member)Previously founded interactive agency Invoke Media, served on the Board of Directors for Ariztia, and founded pre-seed fund LOI Venture.
Irina Novoselsky
(CEO)Previously Board Member at Lemonade and World Business Chicago, CEO at CareerBuilder and President at Novitex Enterprise Solutions.
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