Senior Technical Support Engineer, Splunk

Salary not provided

AWS

GCP

HTML

Python

Java

Linux

Splunk

C++

Azure

Windows

Perl

Unix

JSON

Senior and Expert level

London

Data security & observability platform

Be an early applicant

Data security & observability platform

1001+ employees

B2BArtificial IntelligenceDeep TechAnalyticsInternet of ThingsMachine LearningSaaSCyber Security

Be an early applicant

Salary not provided

AWS

GCP

HTML

Python

Java

Linux

Splunk

C++

Azure

Windows

Perl

Unix

JSON

Senior and Expert level

London

1001+ employees

B2BArtificial IntelligenceDeep TechAnalyticsInternet of ThingsMachine LearningSaaSCyber Security

Company mission

To allow clients to focus on the business outcomes that data can deliver by helping organisations use their data to answer questions, take actions, and achieve business objectives

Job

Company

Role

Who you are

Experience in: UNIX (Linux, Solaris, AIX, HP-UX), LDAP, Windows, and Mac OS X
Exposure to: AWS (including Amazon EC2), GCP or Azure would be helpful
Experience in a Technical Support
An understanding of Relational Databases
Nice to have: Python, Shell Script, Perl, C++/C#/Java, HTML, XML, JSON, Regex
Experience of Splunk, similar tool or Business Intelligence is a plus
Logical approach to problem solving
Works well as part of a team and contributes to continuous improvement
Outstanding verbal/written communication skills, and relationship building capabilities
Excellent time management skills with the ability to prioritise customer issues effectively
Passionate about technology with a strong desire to work in a fast paced technical environment
Must be able to work in a fast paced technical environment and support a product with frequent product releases and regular maintenance updates

What the job involves

Splunk is seeking a Senior Technical Support Engineer to provide enterprise level support to our customers and partners
This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management, our growing market place of solutions, and more
Work directly with customers and partners to provide Enterprise and Cloud Level Support
Respond to and follow up on our client’s product related issues
Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
Develop a deep understanding of the Splunk products and offerings
Provide documentation and participate in online forum support for real-time questions
Reproduce customer issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation
Providing outstanding customer service and technical support to Splunk clients and maintaining customer relationships
Assist in developing support tools to help troubleshoot issues

Salary benchmarks

Our take

Splunk was founded to produce software for searching and analysing machine-generated data for clients. The platform provides live data insights and is an attractive option due to its flexibility, scalability and ability to process real time data.

The company has evolved significantly since being founded, implementing developments in augmented reality, machine learning and mobile technology. Further, the company's transition to the cloud has allowed it to provide new offerings, and proved its ability to move with market trends.

Acquired by Cisco in 2024, Splunk now benefits from Cisco's user protection, breach protection and threat intelligence capabilities. The company will continue to deliver its security products, and also has plans to enhance its portfolio moving forwards.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Sep 2007

$25m

SERIES C

Jan 2006

$10m

SERIES B

Total funding: $40m

Company HQ

South Beach, San Francisco, CA

Leadership

Gary Steele

(EVP & GM of Splunk at Cisco, not founder)

Was CEO and President of Splunk before it became a Cisco company. Previously CEO at Proofpoint and Portera, VP at Sybase, and Market Development Manager at Sun Microsystems.

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