IT Systems Administrator, Iterative Health

• 3+ years working in a Hybrid Cloud, Windows and Mac environment
• Deep understanding of fundamental networking and enterprise technologies like DNS, SSL, TCP/IP networking, security best practices, disaster recovery and business continuity
• Ability to stand up new Microsoft tenants and manage Microsoft 365 at tenant level
• Familiarity with AWS services and design concepts
• Ability to run projects independently with little supervision
• Strong problem-solving and communication skills
• Experience supporting regulated technology environments

Desirable

• In this role, you will provide comprehensive technical support across our organization, managing our hybrid IT environment and ensuring smooth operations for both internal teams and client sites
• You will be responsible for maintaining our technology infrastructure, administering cloud services, and supporting security and compliance requirements in our regulated healthcare environment
• Deliver front line desktop support for a combination of Windows and Mac workstations
• Document and remediate technology environments in new client sites
• Maintain inventory of technology assets and technical documentation in support of audit and regulatory reviews
• Support business technology operations onsite at the Cambridge, MA headquarters
• Maintain and enhance Microsoft365 services (SharePoint, Intune, OneDrive, Outlook)
• Maintain and enhance Google Workspace services (Gmail, Meet, Drive, Cloud Identity)
• Maintain and enhance Okta identity services
• Experience with troubleshooting and deploying applications leveraging Single Sign On protocols (SAML, OIDC, OAuth, SCIM)
• Administer storage infrastructure such as file shares, SaaS platforms and on-premise storage appliances
• Manage MDM platforms for iOS, Android, Mac & PC platforms
• Collaborate cross functionally as needed to support line of business applications, maintain infrastructure, and document SOPs needed by the business
• Occasional after-hours work may be required along with on-call rotation