Customer Success Manager, DeepScribe
$70-90k
+ Equity
AI-powered medical scribe
Open for applications
AI-powered medical scribe
201-500 employees
Open for applications
$70-90k
+ Equity
201-500 employees
Company mission
To bring the joy of care back to medicine.
Role
Who you are
- You have a passion for creating a world-class experience for customers
- You have previous experience in a professional customer-facing role (healthcare industry preferred)
- You are technologically savvy and willing to learn integration details for several EHRs
- You are self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
- You care deeply about your work, and believe in the importance of leveraging technology to improve patient care
- You’re extremely organized and communicate well both verbally and in writing
- You’re proactive, anticipate challenges, and act on these instincts
- We’d love to hire someone with direct healthcare experience, but it’s not required
What the job involves
- The Customer Success Manager’s (CSM) will own all aspects of their assigned clients including implementation and ongoing account management
- You will welcome clinicians to DeepScribe, train them on various aspects of the platform, help them customize their initial environment, and assist in linking their EHR to DeepScribe
- Once their implementation is complete, you will shift your focus to drive adoption of DeepScribe’s platform, act as customer advocate, deliver excellent customer service, and expand adoption across your client’s provider base
- The CSM is the primary contact point for customers. As such, you will quarterback their experience and also be the face of the brand
- You’ll maximize time to value for our customers, enabling them to utilize all aspects of their new solution
- You’ll drive adoption of DeepScribe’s platform as measured by weekly active users
- You’ll act as a subject matter expert promoting seamless integration of our technology into our customers existing technology stack and workflows
- You’ll measure account performance against agreed-to goals and objectives
- You’ll monitor customer health, proactively address customer issues, and consistently manage customer expectations
- You’ll partner internally with cross-functional stakeholders
- You’ll work with DeepScribe’s engineering and product management teams to address bugs, document feature requests, and track customer-centric initiatives
- You’ll work with our Go To Market teams to develop customer references and case studies
- You’ll position yourself as a customer advocate to deliver a satisfying experience
- You’ll use exceptional written and oral communication skills to drive conversations about success, improvement, and growth
- You’ll leverage strong leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner
Our take
Medical professionals spend gargantuan amounts of time on clinical documentation, which is a vital tool in providing the right healthcare for individuals. However, this time spent on admin is not spent on patient care – which can be perceived as neglectful – and often eats into the personal time of practitioners. DeepScribe delivers an AI and NLP-led digital scribe to record conversations and examinations as they happen, saving doctors time and allowing them to focus on their patients.
DeepScribe was founded in 2017 to combat both the burden of documentation on doctors, and the impact it has on patient’s perception of their care, both of which the founders has experienced. Its ambient AI scribe, the first of its kind, is able to understand and summarize patient conversations, going beyond the speech-to-text capabilities of classic scribing tools. It then integrates the conversation into the health record system already employed by the practitioner, uploading directly into fields in the electronic health record so that they only need to review and sign off the notes, rather than writing them up.
DeepScribe’s platform is used by more than 400 physicians, and has processed around 500,000 conversations. It has established partnerships with big healthcare players such as Stanford Health Care and the Texas Medical Center, and has raised impressive funds that will accelerate growth, improve reach, and allow it to grow its teams.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2023
$24m
SERIES B
Jan 2022
$30m
SERIES A
Total funding: $61.2m
Company benefits
- Flexible Work Hours
- Meaningful Equity
- Medical, Dental & Vision: for you and your family/dependents
- Work from Home (100%)
- Unlimited Time Off
- 401k Plan (Guideline)
- Workstation Budget
- Apple Macbook Pro M1 or a windows equivalent
Company values
- We believe that the best companies are those that leverage the collective braintrust of its members
- Our diversity in race, age, sexuality, ethnicity, and world view help us bring out the most in each other and the most in DeepScribe
- It takes a committed team to bring the joy of care back to medicine
Company HQ
Fisherman's Wharf, San Francisco, CA
Articles
Leadership
Akilesh Bapu
(CEO)Worked as a NLP Research Scientist at Berkeley AI Research. Former iOS Lead at Berkeley Mobile.
Matthew Ko
(COO & President)Previously a Technology Consultant in the Financial Services Office at EY. Founded Delphi.
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