Senior Client Success Manager, Bazaarvoice
CoCo
$80-110k
+ Eligible for additional compensation incentives including an annual bonus
UGC-based shopper engagement platform
Be an early applicant
UGC-based shopper engagement platform
1001+ employees
Be an early applicant
$80-110k
+ Eligible for additional compensation incentives including an annual bonus
1001+ employees
Company mission
Bazaarvoice's mission is to build smarter shopper experiences across the entire customer journey.
Role
Who you are
- 3+ years experience managing large recurring enterprise deals, ideally in a smaller, fast-paced company
- Track record creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients
- Charismatic and exceptional communicator
- You are naturally consultative and love to teach complex concepts in a simple way
- You love brainstorming, creative thinking and are an excellent problem solver
- Project management comes easy to you and you have the ability to prioritize and maintain focus
- You are energetic, positive, and have a solutions-first approach
- You are unafraid of taking on new responsibilities
- You are self-directed, hard-working, and passionate about what you do
- You have a take control and get things done mindset, and activity that reflects such
What the job involves
- Bazaarvoice is gearing up for new triumphs and are on the lookout for a passionate Senior Contextual Commerce Strategist to join our stellar team!
- Elevate your career by supporting our Enterprise clients, where your role as a C&C Strategist will be at the forefront of creating and nurturing impactful, long-lasting professional relationships with key stakeholders
- As a Senior Client Success Manager on our Contextual Commerce team, you will be at the heart of our mission to support Enterprise clients
- Your focus will be on creating and growing trusting, lasting professional relationships with key stakeholders
- Be part of a team that thrives on excellence and is dedicated to delivering unparalleled success for our clients
- Strengthen and grow the relationship and opportunity with each account in your portfolio (typically 5-10)
- Ensure renewal and growth of each account in your portfolio
- Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally
- Oversee an account coordinator or analyst who will help manage all day-to-day account deliverables, and ensure we consistently meet or exceed clients expectations
- Stay up to date on our product roadmap so you’re able to identify opportunities where we can help your accounts even more in the future to achieve their business objectives
- Stay up to date on each of your accounts’ businesses and objectives so you’re able to identify opportunities for Granify/ Bazaarvoice to help now and in the future
- Provide monthly and quarterly business reviews for each of your accounts, as well as brainstorming and strategy sessions
- Attend and host relationship building and networking events
- Leverage the strong, trusting relationships you’ve built and the fantastic results your clients see using Granify/ Bazaarvoice to generate referrals for new business
Our take
As more and more consumers turn to peer reviews and ratings to inform their purchasing, businesses seek to incorporate this user-generated content into their marketing efforts. Bazaarvoice enables this authentic customer-powered marketing, turning social media into social commerce for the world's best global brands.
Bazaarvoice allows consumers to create and share ratings, reviews, questions, answers, and stories about products and brands on its clients' websites. It then syndicates that content across the web to reach shoppers wherever they are, boasting a measured positive influence on purchase decisions. On top of this, the company also gathers customer intelligence which it analyses and provides to clients so they can make real-time, informed business decisions.
The company has continued to consolidate its position, for example with the 2021 acquisition of Curalate, as well as more recent acquisitions such as that of creator marketing platform affable.ai. With the trend towards consumer-to-consumer purchase influence still very much underway, the company should find ample opportunity for further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Dental & Vision plans
- Parental leave policies
- Mentorship with industry leaders
- Wellness programs
- Work from home opportunities
- Health insurance
Company values
- Customer is key - We see our own success through our customers’ outcomes. We approach every situation with a customer-first mindset
- Passionate pursuit of performance - Our energy is contagious, because we hire for passion, drive, and curiosity. We love what we do, which makes us laser-focused on our mission
- Transparency and integrity build trust - We believe in the power of authentic feedback. It’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance
- Innovation over imitation - We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage
- Stronger together - We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company, we build a stronger community
Company HQ
Stonelake Office Park, Austin, TX
Articles
Leadership
Keith Nealon
(CEO, not founder)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
People progressing
Joined as Global Client Success Director, being promoted to Strategic Account Director after 9 months, and then again to Senior Account Director of Strategic Accounts.
Salary benchmarks
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