Customer Success Manager, Filestage
Americas
Digital media review & approval platform
Posted today
Digital media review & approval platform
21-100 employees
Posted today
21-100 employees
Company mission
To free teams from chaotic file review and proofing workflows, with a simple, flexible, and effective asset review management system.
Role
Who you are
- 🫶You enjoy connecting with people. You know the definition of empathy without checking Wikipedia and put it into practice daily
- 🔥 You’re passionate about customer success management and customer support. You have experience in customer success management or account management. Sales experience is highly valued
- 💼 You have business acumen and enjoy advising customers
- You take ownership. You are filled with passion to take responsibility and to make things happen. You are an energetic self-starter who wants to make a tangible impact on a rapidly growing product and company
- 🤝 You are a team player. You understand that we can only be successful as a team. Like everyone else in our great team, you are fair, honest, and respectful — and you are ready to have a lot of fun
- 🗣️ You are fluent in English. Speaking Spanish is a plus
What the job involves
- You own the customer journey and build deep relationships with your book of business. From onboarding through renewal (and everything in between), you guide your customers every step of the way. You make sure they feel supported, confident, and get maximum value from Filestage. You’re not just a point of contact—you’re a trusted partner who drives product adoption, encourages feature discovery, and helps customers see the long-term value of Filestage. You help them celebrate wins, identify growth opportunities, and make renewals and expansions feel like the natural next step
- You develop success plans that actually drive success. You work closely with each customer to understand their goals, challenges, and workflows. Then you build strategic success plans tailored to their industry, use case, and business priorities, helping them hit their targets with Filestage
- You spot risks before they become an issue. You keep a close eye on customer health, using data and insights to identify risks and opportunities early. Whether it’s low engagement or an upsell opportunity, you take action fast and thoughtfully
- You lead meaningful business reviews. You regularly meet with key decision-makers for strategic check-ins, sharing insights, aligning on goals, and adjusting plans where needed to keep everyone moving forward
- You turn customers into experienced users. You help customers become confident, experienced users of Filestage through personalized training, onboarding calls, webinars or support chats. You make sure Filestage becomes part of their daily workflow. Don't worry, our customers are friendly and don't bite
- You advocate for your customers. You collaborate with Sales, Marketing, Product, Development and Support to bring the customer voice into every part of the business. You’re always thinking ahead, suggesting improvements and championing ideas that will make their experience even better
Our take
Creating marketing campaigns involves an iterative process of content creation review, and this can be cumbersome to organise due to the back-and-forth exchanging of files. This has been made even more complicated due to the rise in remote workforces, with workforces lacking the necessary tools to facilitate a smooth campaign creation pipeline.
Filestage provides a digital media review and approval platform, providing remote and hybrid teams with a single point of knowledge for the deadlines, review, feedback and file versions of marketing campaigns. The file management tools help to ensure that users are consistently collaborating on the most recent version of a file, with every user also having access to any contextual feedback.
Many startups are creating platforms around audience targeting, personalisation, and other marketing campaign innovations, but Filestage has found a unique place in the market by focussing on making collaboration and review pipelines frictionless for any workforce. Through its platform, the company aims to help increase the rate companies can create marketing campaigns, without file transfer and management presenting obstacles.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jan 2021
$3.2m
SERIES A
Total funding: $3.2m
Company benefits
- Work from where you’re happiest 😊 - We’ve been fully remote from the start, giving you the opportunity to meet people all over the world and broaden your horizons
- Meet up at our team retreat ✈️ - We all travel together at least once a year, giving you the chance to have fun and get to know your teammates from around the world
- Create a workspace that suits you 💻 - You’ll get €1.500 to buy whatever you need to do your best work – including a computer, webcam, or standing desk
- Enjoy 36 days of holiday ☀️ - We all need a rest every now and then, so you’ll get plenty of time for city breaks, summer escapes, and everything in between
- Your development and wellness are important to us 🧘🏽- After 6 months in the company, we offer a personal development budget for you to invest in your own personal growth as well as a wellness budget for the gym, spa day or any other way that helps you look after yourself
Company HQ
Hauptbahnhof, Stuttgart, Germany
Leadership
Simon Kontschak
(CTO)Experience as Software Developer for FARO Europe GmbH & Co. KG.
Maël Frize
(CEO)Experience as Freelance UX Designer from 2010 to 2013. Online Video Producer for DAAD from 2011 to 2013.
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