Technical Customer Success Manager, Volteras

• 4+ years’ experience in a customer-facing role at a SaaS or API-driven company (e.g. Technical Customer Success, Solutions Engineering, Technical Account Management)
• Strong technical literacy — you can confidently explain APIs, integrations, and data flows to customer developers and business stakeholders
• Proven experience owning customers post-sale, including technical onboarding, troubleshooting, and ongoing support
• Ability to answer the majority of technical and product questions independently, without heavy dependency on engineering
• Experience supporting customer trials, proofs of concept, or technical evaluations
• Highly responsive and reliable — you follow up quickly, close loops, and keep customers informed
• Comfortable working in a fast-moving startup environment with high ownership and autonomy
• Commercially minded — you can identify opportunities to grow accounts and work with Sales on renewals and expansion
• Experience using tools like Slack and CRM systems (e.g. HubSpot)

Desirable

• You’ll be the day-to-day technical and commercial partner for Volteras’ customers, ensuring they run successful trials, integrate smoothly, get ongoing value from our platform, and grow with us over time
• This is a hands-on role combining technical customer support with long-term account ownership and growth, with high autonomy and close collaboration with Sales, Product, and Engineering
• You will:
• Act as the primary point of contact for assigned customers, responding quickly via Slack, email, or calls
• Support prospects and customers through trials, answering technical and product questions independently, without dependency on the engineering team
• Own technical onboarding and ensure customers are successfully live and integrated
• Troubleshoot technical issues, working with engineers when needed, and document common solutions and FAQs
• Monitor customer usage and health to identify risks, upsell, and expansion opportunities
• Own account growth, working closely with the Head of Sales and CEO on renewals and expansion (this is not a quota-carrying sales role)
• Partner with Sales to expand accounts, including additional vehicles, data sources, and new products
• Gather structured customer feedback and insights to influence the product roadmap
• Build scalable playbooks and best practices for customer communication, onboarding, and growth as we scale

• 1. Short screening form (~3 minutes)
• 2. Intro call (~30 minutes)
• 3. Practical scenario or take-home exercise (~2 hours)
• 4. Final interviews (~1 hour)