Support Engineer, JFrog
$149.4-160k
+ RSUs & ESPP
Office located in Sunnyvale, CA
Software supply chain platform
Be an early applicant
Software supply chain platform
1001+ employees
Be an early applicant
$149.4-160k
+ RSUs & ESPP
Office located in Sunnyvale, CA
1001+ employees
Company mission
To transform the way enterprises manage and release software updates, with liquid software that flows continuously and automatically from build all the way through to production.
Role
Who you are
- Bachelor’s degree or foreign equivalent in in Computer Science, Computer Engineering, or Information Systems plus 2 years experience
- Experience to include writing custom scripts (Bash, Python, Shell) to automate diagnostics, extract data
- Analyzing log files, thread dumps, HTTP traffic, syslogs to solve issues/bottlenecks
- Using authentication mechanisms [LDAP, SAML, OAuth, SCIM/reverse proxies (Nginx), Apache products (HTTPD/Tomcat)]
- Reviewing C# code, debugging/detecting bugs/runtime issues
What the job involves
- Serve as technical resource
- Responsible for unprecedented, customer issues
- Provide analysis/resolution for multifaceted problems involving JFrog Platform/integration into sophisticated customer environments
- Write custom scripts (Bash, Python, Shell) to automate diagnostics, extract data
- Analyze log files, thread dumps, HTTP traffic, syslogs to solve issues/bottlenecks
- Use authentication mechanisms (LDAP, SAML, OAuth, SCIM/reverse proxies (Nginx), Apache products (HTTPD/Tomcat)
- Review C# code, debugging/detecting bugs/runtime issues
- Conduct in-depth analysis of customer logs, system performance data, environment configurations to identify root causes of elusive issues
- Replicate intricate customer architectures/usage patterns to diagnose/validate solutions for complex bugs/performance bottlenecks
- Collaborate with customers' senior technical teams to understand challenges
- Develop/disseminate troubleshooting methodologies
- Create internal documentation/best practice guides for complex scenarios
- Participate in knowledge-sharing sessions
- Identify trends in customer escalations to develop resources/training to address emerging challenges
- Participate in continuous improvement of products by collaborating with R&D for bug fixes
- Translate customers’ feedback to technical solutions to inform product enhancements
- Translate complex customer feedback/technical findings into actionable insights for product improvement/bug resolution
- Partner with field and success teams to provide consultation on strategic customer accounts
Our take
Although people expect their software to be updated continually, unobtrusively and securely, in practice, this isn't often the case. JFrog was founded in 2008 with a mission to change the way companies release software updates, providing an automation-first platform for collaborative DevOps.
While there are other collaborative DevOps platforms in the market, such as Docker Hub, Azure DevOps and Kubernetes, JFrog stands out with its use of REST APIs to automate the development pipeline, and its combination of DevOps and DevSecOps (development security) in a single platform. This has helped JFrog grow a client base of thousands of companies, which includes firms such as Dell, Netflix, Facebook and the majority of the Fortune 100.
JFrog has enjoyed rapid growth throughout the wider slowdown in the tech sector. It has been focusing on its security product since its acquisition of IoT security specialists Vdoo in 2021, and this has culminated in strong sales for its recently-released security product. It will continue to focus on developing its product and is on track to achieve its aim of becoming the de-facto standard for update management.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2018
$165m
SERIES D
Jan 2016
$50m
SERIES C
Total funding: $226.5m
Company benefits
- Employee Stock Purchase Plan
- Medical, dental & vision
- Retirement, wellness and much more!
Company HQ
Sunnyvale, CA
Leadership
Shlomi Ben Haim
(Co-Founder & CEO)Is a member of the Forbes Technology Council. Was previously CEO of AlphaCSP Java Experts and a Major in the Israeli Air Force.
Yoav Landman
(Co-Founder & CTO)Was previously Senior Consultant with AlphaCSP and a Senior Developer at Attunity, Verve Inc and Sausage Software.
Fred Simon
(Co-Founder, Board Member & Executive)Was Founder of AlphaCSP. Before that was Developer with Bouygues and SGT.
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