Senior Product Support Specialist, Fyxer
$75k
Offers equity
More information about location
4-5 days a week in office
AI executive assistant
Be an early applicant
AI executive assistant
21-100 employees
Be an early applicant
$75k
Offers equity
More information about location
4-5 days a week in office
21-100 employees
Company mission
Get back one hour every day. Begin your day with emails neatly organized, replies crafted to match your tone and crisp notes from every meeting.
Role
Who you are
- You operate independently and with high judgment - managing your own time, priorities and output without needing to be chased
- You actively use AI in your workflow - you have opinions on what works, what doesn’t and where it’s heading
- You consistently resolve complex technical issues with confidence and speed
- You proactively refine key support processes
- You're a trusted cross-functional partner who people actively seek out
- You stay deeply connected to the team despite working remotely - communicating proactively, flagging early, and showing up when it matters
- 5+ years in customer or technical support, within a B2B SaaS environment
- Strong written and verbal communication skills
- Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions
- Curious, coachable, and driven to exceed goals
- Startup-ready: adaptable, fast-moving, and hands-on
- Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, others
- A genuine opinion and interest in AI and the future of work
What the job involves
- Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding
- Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed
- Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team
- Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks
- Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks
- You'll be backed by strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy to proactively solve customer problems, drive impactful solutions, and grow your career at pace
Application process
- Submit your CV (no need for a cover letter)
- We’ll review it
- An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins)
- Customer case study with a panel (45 minutes)
- Meet more of the team (30 minutes)
Our take
Built with the intention of turning the burden of email drafting into a business's competitive edge, Fyxer AI delivers AI executive assistants that can organise inboxes, draft emails in the tone of voice of each user, and write "better-than-human" meeting notes. Plugging directly into Gmail, Outlook, Slack, Teams, Google Meet and Zoom, its service is simple to use without the need to grasp additional software.
Fyxer is especially useful for industries that spend large amounts of time composing emails. Think real estate, consultants and recruiters, all saving time through the pure-play AI software of Fyxer and its open-source AI models and retrieval augmented generation. The company claims that its customers send 53% of the email drafts generated on its platform.
As more and more professionals turn to AI to save them time in their everyday tasks, Fyxer AI's secure and streamlined service is sure to gain more attention. Things certainly look to be going well, as in 2024, the company raised $500K in just three weeks from existing customers and their networks. It also rocketed from $1m ARR to $22m in just 10 months in 2025 - a sure-fire sign of the value users see in its offering
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Sep 2025
$30m
SERIES B
Mar 2025
$10m
SERIES A
Total funding: $40.5m
Company values
- What do we value? We're very intentional about adding new people. We believe a small team of exceptional people working hard at a problem they care about will always outperform a larger, more unfocused team. That means you'll need to bring an intensity to this role that might not be expected at other companies but it also means you'll be fast-tracked into roles with greater responsibilities far earlier.
Company HQ
Midtown Manhattan, New York
Leadership
Archie Hollingsworth
(Co-Founder & CRO)Founding Member of Pavilion. Co-founded FYXER, an Executive Assistant Agency, in 2016, and is now using that knowledge at Fyxer AI.
Matthew Ffrench
(Co-Founder & CTO)Previously co-founded and was CTO at Mercado. Was also Product Manager at Zopa.
Richard Hollingsworth
(Co-Founder & CEO)Founding Member of AI Circle. Co-founded FYXER with Archie, and was a Quant Trader at Bull Moose Derivatives.
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