Senior Data Analyst, Midi Health

• Experience: 4+ years of data analytics experience, ideally in an e-commerce, digital health, or D2C subscription environment
• Technical Skills:
• Expert-level SQL
• Proficiency with BI and data visualization tools (e.g., Tableau, Looker, Metabase)
• Experience joining data from disparate sources (e.g., Postgres/MySQL databases and third-party APIs like Shopify)
• Domain Knowledge: Strong understanding of e-commerce metrics (Conversion Rate, AOV, LTV, CAC, Churn, Subscribe & Save mechanics) and supply chain/fulfillment SLAs
• Analytical Mindset: Ability to translate complex data into actionable business insights. You don't just pull numbers; you tell the story behind them and recommend the next move
• Communication: Exceptional stakeholder management skills, with a proven track record of effectively supporting diverse teams (Product, Marketing, Ops, BizOps) and presenting findings to non-technical leaders

Desirable

• Reports to: Director Data Science + Analytics
• We are looking for a highly analytical and highly collaborative Senior Data Analyst to own the data strategy for our commerce and fulfillment operations
• In this role, you will navigate a dual-platform environment—analyzing prescription data on our custom internal system alongside supplement data from our Shopify storefront
• You will be the vital bridge between our data, operations, marketing, and product teams. If you are passionate about tracking complex customer journeys, optimizing e-commerce funnels, and driving revenue while strictly maintaining clinical integrity, this is the role for you
• Analyze Dual-Platform Funnels: Track and optimize the end-to-end patient purchasing journey across our internal Rx platform (Clinician Prescription → Patient Notification→ Add to Cart → Purchase) and our Shopify storefront (supplements purchase and "Subscribe & Save" metrics)
• Drive Renewals & Retention: Build reporting to track Rx medication refills and Shopify supplement subscriptions. Analyze the funnel for patients requiring clinical follow-up visits prior to Rx renewal to ensure a frictionless patient experience
• Optimize Revenue & Margins: Analyze product margins across different business lines (Rx, supplements, and other potential products). Track Average Order Value (AOV) and identify data-driven opportunities for cross-selling and up-selling—ensuring all commerce recommendations strictly adhere to clinical protocols, patient safety standards, and care guidelines
• Partner with Data Science: Collaborate closely with our Data Scientists to help build and refine Lifetime Value (LTV) models across different patient cohorts and product lines
• Support Lifecycle Marketing: Analyze the impact of patient notifications, marketing campaigns, and transactional communications on purchasing behavior and conversion rates
• Enable Store Operations: Work with the fulfillment team to track nationwide pharmacy and store metrics. Create reporting around Turnaround Time (TAT), notification SLAs, and order defect / refund rates
• Advise Business Operations (BizOps): Provide actionable insights to the BizOps team aimed at improving patient engagement, specifically focusing on strategies to increase initial fill rates and recurring refill rates
• Inform Product Strategy: Identify drop-offs, bottlenecks, and gaps in the user journey. Collaborate with the Product team to recommend features and UX improvements that remove friction from the checkout and renewal processes

• Recruiter Screen- 30 mins
• Hiring Manager Screen- 45 mins
• Technical Screen- 1hr
• Panel Interviews- 2-3 hours + Lunch in Office in Palo Alto