Member Success Associate, Function
Salary: $25.00 - $25.00 USD per hour
Insights and tracking for health assessments and lab tests
Be an early applicant
Insights and tracking for health assessments and lab tests
101-200 employees
Be an early applicant
Salary: $25.00 - $25.00 USD per hour
101-200 employees
Company mission
Empowering people to live 100 healthy years.
Role
Who you are
- Start-up experience, particularly in early-stage technology companies
- Familiarity with healthcare or wellness industry design considerations
- Proficiency in spreadsheets (Google Sheets and Excel), CRM systems, and ability to learn internal tools
What the job involves
- We’re looking for a Member Success Associate to join our rapidly growing consumer health tech startup
- As Associate, you will focus on handling escalated cases and expanded scope to ensure the highest level of satisfaction, engagement, and retention for our valued members. Responsibilities will encompass managing more complex inbound and outbound communications across various channels, including text, email, and chat
- Additionally, as associate will provide support to peers, contributing to their development and ensuring consistent service quality throughout the team
- Responsive Communication: Respond promptly and professionally to member inquiries via chat, email, and text messages, ensuring high levels of customer satisfaction
- Process Understanding: Develop a comprehensive understanding of our organization's processes and services to efficiently address member queries and provide accurate information. Continuously self-educate to stay updated on new features and offerings
- Adaptability: Thrive in ambiguous and rapidly changing environments by demonstrating flexibility and resilience. Adapt to evolving member needs and organizational priorities to deliver exceptional service
- On-Call Support: Be available for on-call messaging during member visits to laboratories, clinics, or other designated locations. Provide timely assistance and guidance to members to ensure smooth experiences during their visits
- Technical Proficiency: Utilize internal tools and spreadsheets effectively to manage member interactions, track inquiries, and maintain accurate records. Troubleshoot technical issues as needed to enhance member satisfaction
Our take
With the predominant model of healthcare being routine checkups and care for severe discomfort, chronic disease and health disparity are on the rise in the US. Function Health is a company that promotes a continuous mode of healthcare by removing barriers to lab testing.
Founded by former employees at Google Research, Meta, Fitbit and Tonal, Function Health provides subscribers with new ways to manage their health, opting for preventative measures rather than treatment. It does this by providing members with all-in-one lab testing, with more than 100 different tests available. It quantifies results and insights in an accessible and actionable manner, making caring for your health easier to manage.
Having only come out of stealth in 2023, it's impressive to see Function already secure a substantial Series A round and a 50,000-plus membership base. Its disruptive model of preventative healthcare is clearly turning heads, and it will use its fresh funding to scale its platform to a wider market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Jun 2024
$53m
SERIES A
Mar 2022
$3m
SEED
Total funding: $56m
Company benefits
- Choose your own holidays
- 401k Match
- Health Insurance
Company HQ
Congress Avenue Historic District, Austin, TX
Articles
Leadership
Pranitha Patil
(COO)Previously studied a Masters in Design Engineering at Harvard. Worked as a Health Strategy Engagement Manager at Accenture and was a Teaching Fellow at Deshpande Foundation.
Mike Nemke
(CTO)Previously Director of AI and Machine Learning at Aptive Resources, Founding Partner at Discrete Data Solutions, Founder & Marketing Data Scientist at MKTR.AI and Data Science Consultant at AngelLoop.
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