Safe Ride Support Specialist, HopSkipDrive
Part Time
The salary range for this role is $18.00hr -$20.00hr.
More information about location
Safe youth transportation solution
Job no longer available
Safe youth transportation solution
501-1000 employees
Job no longer available
The salary range for this role is $18.00hr -$20.00hr.
More information about location
501-1000 employees
Company mission
To create opportunity for all through mobility.
Role
Who you are
- 1+ years customer service experience in a call center high volume environment
- Performance metrics environment experience meeting or exceeding indicators
- Collaborating with team members, working closely with supervisors, managers and other team members
- Troubleshooting, Google suite and Macbook experience is highly preferred
What the job involves
- HopSkipDrive Safe Ride Support Specialist will closely monitor in - progress rides in a call-center environment
- The Safe Ride Support Specialist is responsible for handling incoming and outbound customer calls to address inquiries, provide information, and resolve issues in a timely manner
- Closely monitor in-progress rides and provide any needed support for parents, riders and CareDrivers
- Resolve any issues that may come up during a ride- even if that means a creative out of the box solution
- Be able to recognize and resolve problems before they arise
- Handle a high volume of calls to the Safe Ride Support phone queue
- Send and quickly respond to SMS messages about rides in progress
- Troubleshoot questions about our apps (iPhone and Android) and website
- Recognize and report to leadership trends in issues and complaints
- Use our CRM (Kustomer) to log phone calls and SMS conversations
- Multitask with several apps and software programs to handle daily tasks
- Be able to switch between tasks and duties with speed and ease
- Maintain adherence to all personal and department goals surrounding performance
- Must be able to work early mornings, late nights, and/or weekends
- Prior high-volume call center experience required
- Comfortable using a Macbook across multiple systems and platforms
- This is a Part-Time position Monday-Friday 1:00pm-5:00pm pacific standard time
Our take
Across the US, school transportation is under pressure as driver shortages, budget cuts, and rigid bus routes are making it harder for students to get to school safely and on time. This has opened the door for smaller vehicles and ride-hailing services to step in and support those students who don't fit neatly into traditional routes. HopSkipDrive has grown within this space, offering a flexible alternative that helps schools fill these gaps.
HopSkipDrive connects children with carefully vetted caregivers (often grandparents, nurses or childcare processionals) who then provide reliable rides when buses or public transport falls short. Operating in 17 states and supporting over 10,000 schools, the services has certainly eased commutes for many families.
And now the company is focsued on strenghtening its impact with technology and innovation. With its RouteWise AI platform it helps districts cut costs, improve efficiency and manage driver shortages, all while new safety modules and AI-driven planning tools continue to raise industry standards. With these advancements and a growing network of partners, the company is ready to keep shaping a more flexible futur for school transportation.
Freddie
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2022
$37m
SERIES D
Aug 2021
$25m
SERIES C
Total funding: $107m
Company benefits
- Medical, Dental & Vision
- Health Spending Account
- Mental Health Resources
- Employee Assistance Program
- Short- & Long-Term Disability Insurance
- Paid Parental Leave
- 401K Plan
- Company Ownership/Equity
- Medical & Dependent Care FSA
- Travel Insurance
- Supplemental Legal
- Fully Remote Work Option
- Flexible Time Off
- 11 Annual Paid Holidays
- Week Closure at End of Year
- Sick Time Off for You and Family
- Home Internet Reimbursement
- Professional Development & Learning Stipend
- Remote & In-Person Quarterly Team Events
- Internal Rewards & Recognition Program
- Employee Referral Bonuses
Company HQ
Little Tokyo, Los Angeles, CA
Leadership
Joanna McFarland
(Co-Founder & CEO)Former Board Member at the Marketplace Industry Association and LA Tech.org.
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