Customer Success Manager, venn
$80-110k
+ Equity. Salary applicable to New York based applicants only
Operating system connecting residents
Job no longer available
Operating system connecting residents
101-200 employees
Job no longer available
$80-110k
+ Equity. Salary applicable to New York based applicants only
101-200 employees
Company mission
To serve millions of residents with the came care you'd show a few close friends.
Role
Who you are
- 2 - 5 years of experience managing customer relationships in B2B SaaS companies
- Highly organized with a strong ability to prioritize across multiple projects
- Attention to detail and commitment to quality
- Effective and top-notch communication skills, both written and verbal, and a high level of comfort connecting with and speaking to new people
- Determined and results-oriented
- Collaborative team-player
- East Coast/Central time zones highly preferred
Desirable
- Startup experience preferred
- Prop tech experience is a plus
- Exposure to and familiarity with CRM and project management tools
What the job involves
- As a Customer Success Manager, you will serve as the primary point of contact for our clients and as the voice of the client to our internal teams
- You will drive adoption of the Venn platform, ensure programs and campaigns are being executed effectively, and successfully demonstrate value to the client
- By being an expert of the Venn platform, you are able to provide a unique level of consultation and inspiration to our clients
- Customer Success Managers will work with cross-functional teams including Sales, Support, Product, Implementation and Data, to accelerate usage, relay client needs and increase retention
- This role will impact company expansion goals by focusing on client satisfaction and product utilization
- Engaging newly launched property management teams to ensure adoption and increase product usage
- Understanding property management teams’ priorities and objectives and supporting them through Venn’s platform and initiatives
- Tracking and reporting on user engagement internally and externally
- Providing hands-on support and training resources to clients, encouraging their self sufficiency in the platform
- Soliciting and responding to client feedback, and finding ways to tailor and improve the partnership, including through data insights & creative initiatives
- Deftly navigating internal cross-functional departments and external stakeholders to achieve results effectively
- Leveraging strong analytical and project management skills to drive process and overall client satisfaction & retention
Our take
In an age where we are spending more of our lives online, a new wave of technology companies is trying to bring people back into more meaningful, offline connections. While some platforms have attempted to do this at scale, Venn's co-founders believe a more focused, ground-up approach is the key to making it work.
Rather than casting a wide net, Venn is zeroing in on urban apartment buildings, partnering directly with landlords to connect tenants while also delivering clear value to property owners. By combining community-building tools with software that streamlines leasing, payments, and maintenance, the company is positioning itself as a smart operating system for modern apartment living.
Now with fresh funding and rapid expansion across more than 30 states, Venn is entering its next phase of growth. Its platform is not just about connecting neighbors, but about helping property owners run building more efficiently and turn them into stronger, more community-driven brands. If it can keep scaling like this, then Venn has the potential to reshape how people experience apartment living.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2021
$10m
SERIES B
Jun 2021
$60m
SERIES B
Total funding: $110m
Company HQ
Tribeca, New York, NY
Leadership
Chen Avni
(Co-Founder & CPO)After co-founding Venn in 2015, Chen served as the CEO for 4 years then the COO for 1 year, moving into the role of CPO in 2020.
Or Bokobza
(Co-Founder & CEO)Or was previously a Founding Partner at Selina for 10 years. He also served in the Israel Defense Forces as an Officer for 8 years.
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