Senior Manager of Sales Engineering, Pendo
$205-250k
OTE
70/30 split
Digital adoption and product experience solutions
Be an early applicant
Digital adoption and product experience solutions
501-1000 employees
Be an early applicant
$205-250k
OTE
70/30 split
501-1000 employees
Company mission
To elevate the world's experiences with software.
Role
Who you are
- 5+ years SE experience
- Minimum 3 years experience managing similar teams
- Experience selling to large enterprise customers
- Track record of success and overachievement as an IC
- Experience working with MEDDICC & Force Management
What the job involves
- Reporting to the Director of NA Enterprise Sales Engineering, you will be tasked to hire, coach and lead a team of sales engineers supporting the Enterprise West region
- An exceptional candidate would possess a results-driven mindset, emphasizing collaboration and empathy as a servant leader
- In addition to leading a team of sales engineers, you will be a collaborative partner to sales leaders and sellers to solve problems and maintain a healthy, productive relationship between sales and sales engineering
- You will also be a key cross-functional touchpoint for product, marketing and other areas of the business needing your team's support
- Hire and onboard new team members
- Drive standards and excellence in your team's execution in the field with sellers
- Inspect, advise and participate in deals when appropriate, including technical and strategic problem solving
- Grow and develop your team's skills through listening and coaching
- Assess individual performance and mentor your team on career growth
- Own your teams leading and lagging performance indicators to identify risks, trends and areas of improvement
- Partner with sales leaders and reps to drive quota attainment, execution of strategies and ensure the needs of the field are met
- Run and assist in driving company and cross-functional initiatives
Our take
Developing a new software application is a complex process, often fraught with challenges such as bugs and user dissatisfaction, Without a standardized system for feedback, developers may struggle to identify and address issues effectively, relying solely on dissatisfied emails from customers.
Pendo offers a digital platform designed to analyze user experiences, gather bug reports, and engage with consumers to ensure customer retention. With a suite of tools including product journey analytics, surveys, and user feedback, Pendo empowers developers to enhance software usability and resolve issues efficiently.
Amidst a competitive software landscape, Pendo has demonstrated significant growth in 2022, boasting a 40% increase in customers paying over $100,000 annually and securing 17 new Fortune 500 clients. Despite navigating global economic uncertainty with a renewed focus on fiscal efficiency, Pendo remains steadfast in its goal of achieving an IPO in 2024.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2021
$110m
GROWTH EQUITY VC
Jul 2021
$150m
SERIES F
Total funding: $468.3m
Company benefits
- Happier workdays: Add a little fun to your work day with Pendo board game night, team karaoke, ping pong, weekly catered lunch, or a local brew on our rooftop deck
- Health and wellness benefits: Generous health and wellness plans designed to meet the needs of you and your family, including medical, dental, vision, and mental health benefits
- Paid parental leave: Up to 16 weeks of paid parental leave, and a flexible schedule upon your return to help you make the most of those special moments
- Learning and development: In-house management development classes, guest speaker lunch and learns, and select conferences help keep talent sharp
- Flexible work hours and PTO: Enjoy the benefits of a flexible time off policy, flexible work hours, and paid parental leave
- Global offices: Work across the globe in the cities that we love: Raleigh, San Francisco, New York, Herzliya, Tokyo, Sydney, London, and Sheffield
Company HQ
Downtown, Raleigh, NC
Leadership
Todd Olson
(CEO)Todd studied at Carnegie Mellon before spending 7 years as an MBNA Developer and co-founding Cerebellum. After 5 years, they served as VP of Product Development at TogetherSoft and worked at Borland and 6th Sense Software. They left their role of 4 years at Rally Software Development to found Pendo.io in January 2014.
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