Senior Product Manager, Etsy
Buyer Experience, Search iOS
$157-203k
+ Equity and annual performance bonus
More information about location
eCommerce platform for handcrafted goods
Be an early applicant
eCommerce platform for handcrafted goods
1001+ employees
Be an early applicant
$157-203k
+ Equity and annual performance bonus
More information about location
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- 5–7 years of experience in consumer product management, with a track record of owning product strategy and delivering measurable outcomes on a core product surface
- Experience working with search, discovery, recommendations, or retrieval. You understand the interplay between query understanding, ranking, and result presentation
- Comfort partnering with ML and engineering teams on technically complex products. You don't need to write models, but you need to understand what they can and can't do, and translate capability into product direction
- Strong experimentation instincts. You design experiments that test mechanisms, not just features, and you use data to make real decisions (including killing things that don't work)
- Clear, structured communication. You can explain a nuanced technical trade-off to a designer and a buyer behavior insight to an ML engineer with equal clarity
- Experience in e-commerce, marketplace, or two-sided platform products is a plus
- Genuine curiosity about how people find things and make decisions. You think about information architecture, cognitive load, and user intent as naturally as you think about metrics
What the job involves
- We're looking for a Senior Product Manager to own the buyer-facing search experience on Etsy's iOS app
- You'll lead a squad responsible for how buyers search, browse results, refine their intent, and move from a query to a confident purchase decision — across the full range of searches, from specific ("14k gold hoop earrings") to exploratory ("gift for mom," "living room decor")
- This is a role at the intersection of product craft and technical partnership
- Search is undergoing a meaningful capability shift: LLM-powered understanding, embedding-based retrieval, and new ranking approaches are making it possible for Etsy search to go beyond keywords
- You'll work closely with ML and engineering partners to figure out which of these new capabilities actually change buyer behavior, and shape the product experiences that bring them to life
- Your work will center on three connected challenges:
- Helping buyers navigate Etsy's breadth. Etsy's inventory spans hundreds of categories, and a single query can surface everything from handmade ceramics to vintage furniture to custom jewelry. You'll define how results are organized, grouped, and presented to help buyers explore possibilities
- Making search a tool for discovery. Many buyers know roughly what they want but not exactly. You'll design experiences that help them refine, compare, and explore adjacent options
- Connecting search to the broader buyer experience. Search doesn't exist in isolation. You'll partner closely with the Home and Listing teams to ensure the search experience contributes to a cohesive buyer journey across the app
- This is a full-time position reporting to the Director of Product, iOS
- Own the product strategy for search experience on iOS — defining which buyer problems to solve, in what order, and why
- Partner with ML engineers to translate new search capabilities (LLMs, embedding retrieval, semantic understanding) into product experiences that change how buyers find and discover things on Etsy
- Design and run experiments that test how changes to result presentation, navigation, and refinement affect buyer engagement, conversion, and long-term retention
- Analyze search behavior data to identify the biggest gaps between what buyers are looking for and what the search experience delivers
- Collaborate with teams across the buyer experience to ensure search connects to a cohesive end-to-end journey — from landing on the app to finding the right item
- Set clear goals and a learning agenda for the squad, framing work as hypotheses to validate rather than features to ship
- Communicate strategy and results to leadership, including what you've learned, what you've killed, and what you're scaling
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. A hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers created significant discontent amongst sellers. Despite this, Etsy continues to connect artists and consumers, attracting shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
- 401K matching/Pension contributions
Company HQ
Downtown Brooklyn, NY
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
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