Account Manager, Prismatic
$126-170k
OTE
$125k
BASE
Integration platform for B2B software companies
Job no longer available
Integration platform for B2B software companies
21-100 employees
Job no longer available
$126-170k
OTE
$125k
BASE
21-100 employees
Company mission
To make integrations easier for B2B SaaS teams.
Role
Who you are
- Have 5+ years of customer-facing experience, preferably in customer success or account management
- Possess moderate technical skills, ideally from previous experience implementing with or selling to a technical user
- Are xperienced in technical sales or customer-facing roles within the B2B SaaS industry
- Are proficient in handling commercial expansion, renewal, and contract discussions
- Have excellent project management and organizational skills, with the ability to multitask and prioritize effectively
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers at all levels
- Able to articulate technical concepts to less technical audiences
- Have an analytical mindset with the ability to interpret data and derive actionable insights
- Can manage the required non-traditional work hours to meet job duties and responsibilities
- Are a self-starter with ability to plan and implement strategy with limited supervision
What the job involves
- We’re looking for our first Account Manager to drive an outcome-focused customer experience from onboarding to renewal in our customer’s diverse B2B software space
- In the role, you will cultivate strong relationships within various groups of customer organizations to have a consistent pulse on their business outcome achievement
- With this knowledge, you will forecast customer usage revenue, close upsell opportunities as well as manage renewals
- We have your back through it all
- Your Prismatic colleagues, including Marketing, Product, and Engineering, are equally focused on our customer’s success and are eager to hear the latest customer trends and challenges
- We will get you smart on our customers and processes you will be enabled to achieve outcomes that serve our customers and Prismatic goals
- Drive an amazing customer experience from onboarding to renewal
- Build long-lasting relationships with our customers, acting as the primary point of contact for technical and strategic discussions
- Evaluate core usage trends, articulating Prismatic’s impact and provide strategic recommendations during account reviews
- Own account plans that join the right people, schedule, and goals to achieve our customers’ long-term success
- Forecast customer revenue growth and close customer expansion opportunities
- Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
- Proactively manage the renewal process, engaging with customers to secure renewals and mitigate churn risks
- Collaborate with internal stakeholders for customer deliverables, challenges, or new feature implementation
Our take
App and platform integrations that connect a company’s different functions can take up a lot of engineering time for in-house developers, taking precious chunks out of a product’s timeline to sales and marketing. Prismatic cuts this wasted time with its ready-for-use integration platform targeted at product development and software engineering teams. As a native integration marketplace, Prismatic’s iPaaS solution spans an integration design platform, integration marketplace, deployment, and support, all through purpose-built cloud technology.
Founded in 2019, Prismatic has received substantial funding, and although it's narrow in its target customer base of B2B SaaS developers, its product proves useful for a lot of a company’s operational wings. Its tools can be used for deployment, configuration, and updates throughout customer-facing teams as well.
Through the past few years, Prismatic has seen notable growth thanks to SaaS teams looking to cut down their development period. Its growth has reportedly outpaced sales and customer acquisition goals whilst funding is being used to grow its platform and further expand its workforce.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jan 2024
$22m
Series B
Feb 2023
$9m
Series A
Total funding: $31m
Company benefits
- 🏡 Remote work: Our team works remotely across the US; we travel together several times a year for company kick-offs and mid-year meetings
- 🏖️ Unlimited PTO: We have an unlimited & flexible paid time off (PTO) policy that encourages our team to recharge when they need to
- 🏥 Medical, dental & vision: Prismatic offers high-quality medical (Wellmark Blue Cross and Blue Shield), dental (Delta Dental), and vision (VSP) care for full-time employees and their dependents
- 🏥 Life insurance: We provide company-paid life insurance, short-term disability insurance, and long-term disability insurance through Hartford
- 🏦 401(k): Our 401(k) plan is through Guideline with 5% company match - 100% of the first 3% and 50% of the next 2%
- 💻 Computer & technology equipment applicable to your role
Company HQ
Sioux Falls, SD
Leadership
Michael Zuercher
(Co-Founder & CEO)Previously Senior Vice President and General Manager at TriTech Software Systems and President & CEO at Zuercher Technologies.
Beth Harwood
(Co-Founder & Chief of Staff)Currently an Advisory Board Member at the DevNetwork. Previously Chief of Staff at TriTech Software Systems and Zuercher Technologies.
Justin Hipple
(Co-Founder & Chief Software Architect)Previously VP of Engineering at CentralSquare Technologies and Zuercher Technologies.
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