Director of Strategy and Analytics, Salesforce

• 10+ years of professional experience in Business Insights, Analytics Strategy, Corporate Strategy, or a related role within the technology sector
• 5+ years of experience in a leadership or management capacity, focused on influencing and partnering with Senior leaders and/or C-suite executives
• Exceptional Business Acumen: Deep understanding of enterprise software business models, key customer metrics (e.g., retention, churn, adoption rates, service efficiency), and the ability to link analytical insights directly to financial and strategic outcomes
• Executive Storytelling: Proven ability to synthesize vast amounts of complex data into simple, strategic, and persuasive narratives suitable for an executive audience
• Analytical Governance: Strong foundational knowledge of analytical methodologies, predictive modeling, and data visualization best practices, sufficient to critique and guide technical analytics teams
• Stakeholder Management: Demonstrated track record of managing complex, cross-functional relationships and effectively prioritizing analytical efforts across competing business demands
• Data Proficiency: Experience navigating data environments, understanding SQL concepts, and operating with a major BI visualization platform (e.g., Tableau, Power BI, Looker)
• GenAI Skills: Experience with GenAI Technologies to enhance analytics, automate insights and improve data storytelling is a huge plus

Desirable

• We are seeking a highly strategic and results-oriented Director, Business Insights to join the core Strategy, Planning, and Data Insights organization at Informatica
• This is a pivotal leadership role responsible for transforming the company's data assets into actionable intelligence that drives strategic and operational decisions, with a critical focus on the Customer Experience domain
• You will define the analytical agenda, ensure the quality and delivery of all executive-level reporting, and Lead and drive adoption of advanced analytical techniques
• The Director, Business Insights reports to the Senior Director, Strategy, Planning, and Data Insights and acts as the key analytical and strategic partner for the Customer Experience leadership team
• Customer Experience at Informatica comprises various critical functions like Customer Success, Global Customer Support, Renewals, Professional Services, and Education services
• This team is one of Informatica's strongest assets, enabling us to provide best-in-class experience to our customers and strengthen relationships by delivering on our promise of superior technology and proven results
• This role requires a blend of deep analytical acumen and executive presence, focused on ensuring that the entire Customer Experience ecosystem is optimized through data-driven strategies, from improving retention models to standardizing global performance reporting
• Success hinges on a proven ability to translate complex data findings into clear, persuasive strategic recommendations that influence senior leadership