Director of Product Design, Jobber

• Proven expertise in senior Design and UX-focused leadership roles, where you've demonstrated a skill in working closely with both the executive level and IC level in growing SAAS organizations
• Examples of how you’ve led the charge in taking your product, team members, or company to the next level
• Great communication and storytelling skills to craft a compelling product narrative that gets customers, the team, and all of Jobber excited
• Proven success working with either SMB or Consumer SaaS products, serving the needs of many different user personas
• A deep understanding of analytics and how to combine quantitative and qualitative data to inform design decisions
• Strong collaboration with the marketing design team to ensure a cohesive user experience and brand alignment
• A deep network within the Design community and network spanning all career stages
• A strong interest in AI, and examples of how your team (or you personally) are building for the future
• Passion for empowering small businesses and the drive to create a market-leading product used by millions

• Then Jobber might be the place for you! We’re looking for a Director, Product Design to be part of our Product Leadership Team
• Reporting to the VP, Product Design, you will transform the product experience for our SMB customers by leading our design discipline over the “Win Work” group
• This is our most expansive group, encompassing every aspect of helping our customers get found, win jobs, and deliver best-in-class communications
• You will oversee the experience of our core CRM, marketing suites, quoting and estimating, and our AI receptionist
• You will ensure they provide impactful, high-quality, user-centric experiences tailored to the unique needs of home service businesses
• This highly collaborative role requires close coordination with stakeholders across Jobber, as you pioneer intuitive solutions that simplify complex processes and significantly enhance our users' daily operations
• Contribute to the Leadership Team by shaping, communicating, and driving our long-term user experience strategy
• Collaborate with other product leaders to communicate clear ideas and vision to Jobber’s Executive team
• Partner with leaders in Product Management and Engineering within the Win Work product groups and communicate a product vision that gets everyone at Jobber excited
• Showcase the value of design at Jobber by measuring and celebrating great user experiences and team achievements
• Build, develop, and inspire a high-performing Design team, enabling them to deliver their best work
• Balance coaching, feedback, and mentorship of designers, researchers and managers to support their skill growth and career progression
• Instill a customer-centric and data-driven culture to maximize customer impact and business results for Jobber
• Ensure the design team works seamlessly with product management and engineering, balancing short and long-term priorities and advocating for UX excellence
• Stay current on market and industry trends, competitive products, customer needs, and design best practices
• Strengthen Jobbers reputation to attract and retain top Design talent. Support and encourage speaking opportunities for all members of the Design team. Cultivate a strong talent pipeline by attending networking and industry events, nurturing external referrals and identifying/developing Jobber employees

• Health, dental, vision, and paramedical for both mind and body, life and travel insurance, and an employee assistance program.
• Health spending and wellness accounts to help with expenses not covered by traditional benefits.
• Equity and RRSP matching of up to 3% of your annual salary.
• Your birthday off!
• Parental leave—complete with top-ups for up to 8 weeks.
• Monthly snack box program with plenty of options for that afternoon pick-me-up.
• Bi-weekly all company stand-ups, quarterly hackathons and town halls, and yearly all-hands professional development sessions.
• Continuous 1:1’s and honest feedback.
• A team of humble and supportive group of Jobberinos who give a sh*t about the work they’re doing.
• Opportunity to have a 1:1 session with one of our Development Coaches, take advantage of our in-house suite of learning opportunities, and build out your personal development plans.
• Hybrid work model.
• Work in either our Edmonton or Toronto office, remotely from anywhere in Canada or the US, or a combination of both.
• Monthly home office allowance and a one-time stipend to help equip your home office.

Total funding: $185.8m

For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.