Director of Product Design, Jobber
+ Stock Options
Job tracking & customer management
Open for applications
Job tracking & customer management
501-1000 employees
Open for applications
+ Stock Options
501-1000 employees
Company mission
To help small business owners move more efficiently, survive changes in the economy, support their families and communities, and WIN at creating something on their own.
Role
Who you are
- Proven expertise in senior Design and UX-focused leadership roles, where you've demonstrated a skill in working closely with both the executive level and IC level in growing SAAS organizations
- Examples of how you’ve led the charge in taking your product, team members, or company to the next level
- Great communication and storytelling skills to craft a compelling product narrative that gets customers, the team, and all of Jobber excited
- Proven success working with either SMB or Consumer SaaS products, serving the needs of many different user personas
- A deep understanding of analytics and how to combine quantitative and qualitative data to inform design decisions
- Strong collaboration with the marketing design team to ensure a cohesive user experience and brand alignment
- A deep network within the Design community and network spanning all career stages
- A strong interest in AI, and examples of how your team (or you personally) are building for the future
- Passion for empowering small businesses and the drive to create a market-leading product used by millions
What the job involves
- Then Jobber might be the place for you! We’re looking for a Director, Product Design to be part of our Product Leadership Team
- Reporting to the VP, Product Design, you will transform the product experience for our SMB customers by leading our design discipline over the “Win Work” group
- This is our most expansive group, encompassing every aspect of helping our customers get found, win jobs, and deliver best-in-class communications
- You will oversee the experience of our core CRM, marketing suites, quoting and estimating, and our AI receptionist
- You will ensure they provide impactful, high-quality, user-centric experiences tailored to the unique needs of home service businesses
- This highly collaborative role requires close coordination with stakeholders across Jobber, as you pioneer intuitive solutions that simplify complex processes and significantly enhance our users' daily operations
- Contribute to the Leadership Team by shaping, communicating, and driving our long-term user experience strategy
- Collaborate with other product leaders to communicate clear ideas and vision to Jobber’s Executive team
- Partner with leaders in Product Management and Engineering within the Win Work product groups and communicate a product vision that gets everyone at Jobber excited
- Showcase the value of design at Jobber by measuring and celebrating great user experiences and team achievements
- Build, develop, and inspire a high-performing Design team, enabling them to deliver their best work
- Balance coaching, feedback, and mentorship of designers, researchers and managers to support their skill growth and career progression
- Instill a customer-centric and data-driven culture to maximize customer impact and business results for Jobber
- Ensure the design team works seamlessly with product management and engineering, balancing short and long-term priorities and advocating for UX excellence
- Stay current on market and industry trends, competitive products, customer needs, and design best practices
- Strengthen Jobbers reputation to attract and retain top Design talent. Support and encourage speaking opportunities for all members of the Design team. Cultivate a strong talent pipeline by attending networking and industry events, nurturing external referrals and identifying/developing Jobber employees
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 200,000 professionals.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company benefits
- Health, dental, vision, and paramedical for both mind and body, life and travel insurance, and an employee assistance program.
- Health spending and wellness accounts to help with expenses not covered by traditional benefits.
- Equity and RRSP matching of up to 3% of your annual salary.
- Your birthday off!
- Parental leave—complete with top-ups for up to 8 weeks.
- Monthly snack box program with plenty of options for that afternoon pick-me-up.
- Bi-weekly all company stand-ups, quarterly hackathons and town halls, and yearly all-hands professional development sessions.
- Continuous 1:1’s and honest feedback.
- A team of humble and supportive group of Jobberinos who give a sh*t about the work they’re doing.
- Opportunity to have a 1:1 session with one of our Development Coaches, take advantage of our in-house suite of learning opportunities, and build out your personal development plans.
- Hybrid work model.
- Work in either our Edmonton or Toronto office, remotely from anywhere in Canada or the US, or a combination of both.
- Monthly home office allowance and a one-time stipend to help equip your home office.
Company HQ
Downtown, Edmonton, AB
Leadership
Sam Pillar
(CEO)Former Freelance Software Developer. Previously a Business Analyst and Management Consultant at CGI.
Forrest Zeisler
(CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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