TAM Manager, Retool
Strategic
$195.4-264.4k
The application layer for AI
Job no longer available
The application layer for AI
201-500 employees
Job no longer available
$195.4-264.4k
201-500 employees
Company mission
To create the future of internal software by making software development for engineers simpler and more accessible.
Role
Who you are
- The ideal candidate has experience building Strategic teams and customer journeys and is a strategic thinker with a passion for customer success, team development, and operational efficiency
- 6+ years of experience in Customer Success, Account Management, Technical Account Management, Solutions Architecture, or related fields, with 3+ years in a leadership role managing technical account managers or similar functions
- Experience working with enterprise-level and strategic customers in a consulting or technical thought leader capacity
- Proven track record of driving customer success and outcomes measured by adoption, retention, and expansion within a SaaS or technology organization
- Strong leadership and people management skills, with the ability to inspire and motivate a team through change and ambiguity
- Excellent communication and interpersonal skills, capable of building relationships at all levels; comfortable with public speaking
- Strategic thinker with a results-driven approach and strong problem-solving abilities
- Proficient in data analysis and reporting to monitor account health and team performance
- Technical aptitude and understanding of enterprise software development, APIs, and integrations with proven ability to lead technical discussions with key customer personas (prior experience as a TAM or similar technical role is a plus)
- Bachelor's degree in Business, Computer Science, or a related field (or equivalent experience)
What the job involves
- We’re looking for a leader who can build and scale a world-class, proactive technical account management team to help us accelerate our growth this year and beyond
- The Strategic TAM Lead will lead a team of high-performing TAMs responsible for driving customer success, adoption, and retention of customers in our strategic segment
- This role is critical in fostering relationships with key accounts, enabling technical excellence, and defining Strategic playbooks and best practices across the TAM organization
- In this role, you’ll collaborate closely with the team across Strategic Sales, Revenue Operations, and our Technical Customer Experience team (Strategic Sales Engineering, Services, and Support)
- You’ll also work cross-functionally with engineering, product, and marketing to represent the voices of your clients
- And, of course, you’ll work closely with your team and TAM and TCX leadership
- Lead, mentor, and develop a team of Strategic TAMs, fostering a culture of growth, collaboration, and innovation
- Provide regular coaching and professional development opportunities tailored to each team member's career goals
- Establish performance metrics and ensure the team consistently delivers on key objectives and goals
- Oversee the management of strategic accounts, ensuring TAMs deliver measurable value to customers
- Partner with TAMs to develop tailored account strategies that align with customer goals and address pain points proactively
- Act as an escalation point for critical customer issues, ensuring timely resolution and alignment with internal teams
- Collaborate cross-functionally to drive Strategic pre- and post-sales alignment on account priorities and deliver exceptional customer experiences
- Provide feedback from customers to influence product roadmap and service enhancements
- Partner with Revenue Operations to develop reporting and analytics that provide visibility into account risk, health, and predictable retention forecasts
- Define and implement scalable processes, tools, and frameworks to optimize the TAM team’s workflows and ensure consistent delivery of value to customers
- Develop and monitor key performance indicators (KPIs) to measure team success and customer outcomes
- Drive initiatives to improve customer retention, reduce churn, and identify upsell opportunities
- Serve as an advocate for customers within the organization, ensuring their needs and goals are prioritized in decision-making
- Build executive-level relationships with key customers to foster trust, ensure satisfaction, and identify growth opportunities
- Travel is a requirement
Our take
Retool allows developers to build internal applications quickly using a complete set of ready-made building blocks. These internal applications can be used to display company data from a range of sources, including Redis, Salesforce, Google Cloud, and Slack.
For a monthly fee, the platform enables companies to save time that they would have otherwise spent on developing their own internal applications. Retool brands itself as 'low-code,' meaning that it is easy to use and customize. There is a huge demand for systems that allow teams to analyze the data they already have. Retool already counts brands such as Amazon, Philips, Peloton, NBC, and Mercedes-Benz as customers.
Founded in 2017, the company is now valued at over $3.6B. Founded by Oxford graduate David Hsu, the management team includes ex-Stripe and ex-Airbnb employees with plenty of experience in taking a company from a start-up to a global brand.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jul 2022
$45m
SERIES C
Dec 2021
$20m
SERIES C
Total funding: $165.3m
Company benefits
- Your health: Our healthcare plans include flexible, competitive options for medical, vision, dental, life insurance, and disability benefits.
- Your fuel: Fully snack-stocked kitchens at every turn, with breakfast, lunch and dinner provided at our San Francisco and New York offices.
- Your growth: We provide a $1,200 annual stipend that can be utilized for all learning-related expenses, including books, conferences, classes, and more.
- Your family: Access to comprehensive family planning services, generous paid parental leave for new parents, and a remarkable $10,000 lifetime benefit towards fertility support.
- Your time: Flexible freedom for a healthier you: take the time off that you need, when you need it! Discover flexible PTO and our 4 week Work From Anywhere policy to rejuvenate on your time.
- Your sidekick: Bring your favorite sidekick to work and enjoy our dog-friendly offices!
- Your future: Plan for your future. We offer enrollment and matching up to 4% for our US-based employees.
- Your wellbeing: Enjoy a suite of perks and memberships that enable you to thrive both personally and professionally.
Company HQ
Mission District, San Francisco, CA
Leadership
David Hsu
(Founder & CEO)David studied Philosophy and Computer Science at the University of Oxford, before founding Retool in 2017. He has served as CEO ever since.
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