Senior Director of AMS Partner Operations, ServiceNow
$194.9-350.9k
Plus variable/incentive compensation and ESPP
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$194.9-350.9k
Plus variable/incentive compensation and ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 12-15 years of progressive experience in AMS Partner operations with prior partner sales experience an added plus
- Strong executive presence and presentation skills
- Solid financial/analytical background with an operationally mindset
- Demonstrated history of managing data inputs to raise the quality of decision making
- Experience building a dispersed Sales Operations organization that continually improves delivery to field sales
- Combination of strong intellect, creative problem solving, effective communication with colleagues and willingness to roll up sleeves to improve performance
What the job involves
- Develop and execute comprehensive partner operations strategies aligned with large, complex deal cycles and overall AMS GTM objectives
- Partner with AMS Partner Sales executive leadership and cross-functional teams to influence business direction and identify new growth opportunities
- Support and drive AMS Channel forecasting, planning, and prioritization cycles, ensuring accuracy and strategic alignment, including resource allocation
- Serve as a thought leader, innovating and optimizing business processes and partner framework approaches
- Oversee AMS partner operational initiatives, including process improvement, workflow optimization, and enablement of internal and partner teams for scalable growth and productivity
- Build, document, and maintain operational playbooks, standard operating procedures, and reporting frameworks for AMS partner GTM activities
- Ensure partner compliance with agreements and internal controls, including risk mitigation and regulatory adherence
- Lead cross-functional working groups and manage complex, strategic initiatives or projects involving multiple stakeholders
- Leverage analytics and KPIs to monitor AMS partner and channel performance, deal velocity, and business impact, providing actionable insights for decision-making
- Develop and implement dashboards, reporting tools, and metrics to track and improve the effectiveness of AMS partner programs and AMS partner operational initiatives
- Monitor ROI on AMS partner investments and programs in partnership with Finance and other functions
- Collaborate with AMS Partner Field GTM teams, AMS Partnership teams, Marketing, Finance, and AMS Customer Success to streamline operations across the partner journey and remove barriers to business success
- Drive adoption of new tools, technologies, and best practices to support partner operations scale and efficiency
- Mentor and enable broader operational excellence initiatives and partner network development, building a strong culture of accountability, innovation, and teamwork
- Focus on integrating AI technologies to enhance partner operations and drive innovation
- Engage with AMS partners to support operational needs, and ensure alignment with business objectives
- These responsibilities position the Senior Director, AMS Partner Operations as a key operational and strategic leader focused on maximizing partner-driven outcomes, supporting organizational growth through data-driven execution, and championing best-in-class GTM practices
- This is a senior level leadership position, and will manage a team, to drive operational excellence and achieve business objectives
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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