Project and Client Relationship Manager, Boingo

• This role requires a blend of organizational skills, communication expertise, and the ability to manage multiple priorities in a fast-paced environment
• 2-4 years’ proven experience in a project coordination, account management, or similar role, ideally within the wireless technology, telecom, cellular or commercial real estate industries
• Strong organizational skills, attention to detail, and self-management
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
• Ability to work independently and as part of a team
• Ability to manage multiple projects and relationships concurrently
• Experience with CRM systems (e.g., Salesforce)
• Professional and articulate, comfortable communicating with executive-level customers
• Demonstrated ability to build relationships and foster positive business connections

Desirable

• The Project and Client Relationship Manager (PCRM) will play a crucial role in supporting Boingo's wireless solutions, ensuring both successful project execution and strong client relationships
• This individual will be responsible for coordinating project activities, maintaining project documentation, and providing exceptional support to both internal teams and external clients
• Serve as supportive intermediary between internal teams and the customer to ensure project success from a customer perspective
• Support maintenance and updates of electronic project files, databases, project activities and team communications
• Work with internal teams and cross-functional members for equipment tracking and updates
• Aid in the relationship management between Boingo and assigned venue account(s)
• Develop and maintain effective communication, ensuring client expectations are understood and achieved
• Support the creation of annual strategic account plans, documenting each venue's organization, key stakeholders and communication matrix, action plans, key contractual business terms, and account growth and expansion opportunities
• Assist in managing the pipeline of renewals or extensions and seek opportunities for growth or expansion
• Assist customers with setting up and navigating Boingo Insights and dashboards while promoting the value of the products and services we offer
• Monitor network incidents and ensure timely resolution
• Create customer reporting in various tools and applications
• Collaborate in the facilitation of project review meetings, providing timely updates to both internal and external stakeholders
• Gather customer feedback and provide updates to supervisor
• Cooperate with the internal and external groups to gather business and technical requirements necessary to build and expand Boingo solutions
• Identify and communicate risks
• Assist projects to transition smoothly through the project lifecycle
• Identify opportunities to grow revenue, including through renewals and additional products