Senior Data Scientist, Pendo
$175-190k
Digital adoption and product experience solutions
Job no longer available
Digital adoption and product experience solutions
501-1000 employees
Job no longer available
$175-190k
501-1000 employees
Company mission
To elevate the world's experiences with software.
Role
Who you are
- M.Sc. or Ph.D. degree in Computer Science, Statistics, Mathematics, Physics, or a related field
- 5+ years of hands-on experience in developing and delivering ML components to production at scale
- Deep understanding of machine learning theory and algorithms - supervised, unsupervised, generative AI, RAG architecture
- Ability to break a business problem into ML components
- Production-grade development skills in Python and experience with machine learning libraries (Scikit-learn, etc.)
- A good command of software engineering best practices
What the job involves
- Define the project scope and set success criteria together with the Product team
- Explore data, formulate and present POCs (Proof of Concepts)
- Develop, measure, and deploy models to production, monitor them, and understand the customer experience and the gaps
- Contribute to our ML infrastructure by designing and implementing scalable machine learning pipelines with the team’s MLEs (Machine Learning Engineers)
- Continuously explore new technologies and tools that can be harnessed for our mission to improve the customer experience
Our take
Developing a new software application is a complex process, often fraught with challenges such as bugs and user dissatisfaction. Without a standardised system for feedback, developers may struggle to identify and address issues effectively, relying solely on dissatisfied emails from customers.
Pendo offers a digital platform designed to analyse user experiences, gather bug reports, and engage with consumers to ensure customer retention. With a suite of tools including product journey analytics, surveys, and user feedback, Pendo empowers developers to enhance software usability and resolve issues efficiently.
Amidst a competitive software landscape, Pendo has demonstrated significant growth in 2022, boasting a 40% increase in customers paying over $100,000 annually and securing 17 new Fortune 500 clients. Despite navigating global economic uncertainty with a renewed focus on fiscal efficiency, Pendo remains steadfast in its goal of achieving an IPO in 2024.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2021
$110m
GROWTH EQUITY VC
Jul 2021
$150m
SERIES F
Total funding: $468.3m
Company benefits
- Happier workdays: Add a little fun to your work day with Pendo board game night, team karaoke, ping pong, weekly catered lunch, or a local brew on our rooftop deck
- Health and wellness benefits: Generous health and wellness plans designed to meet the needs of you and your family, including medical, dental, vision, and mental health benefits
- Paid parental leave: Up to 16 weeks of paid parental leave, and a flexible schedule upon your return to help you make the most of those special moments
- Learning and development: In-house management development classes, guest speaker lunch and learns, and select conferences help keep talent sharp
- Flexible work hours and PTO: Enjoy the benefits of a flexible time off policy, flexible work hours, and paid parental leave
- Global offices: Work across the globe in the cities that we love: Raleigh, San Francisco, New York, Herzliya, Tokyo, Sydney, London, and Sheffield
Company HQ
Downtown, Raleigh, NC
Leadership
Todd Olson
(CEO)Todd studied at Carnegie Mellon before spending 7 years as an MBNA Developer and co-founding Cerebellum. After 5 years, they served as VP of Product Development at TogetherSoft and worked at Borland and 6th Sense Software. They left their role of 4 years at Rally Software Development to found Pendo.io in January 2014.
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