Implementation Manager, Lightspeed
Risk Strategy
+ Equity
Point of Sale & commerce platform
Posted today
Point of Sale & commerce platform
1001+ employees
Posted today
+ Equity
1001+ employees
Company mission
To bring the streets of our cities and communities to life by powering business owners with technology.
Role
Who you are
- Are you a strategic operator who enjoys turning complex operational challenges into scalable solutions
- Do you thrive at the intersection of risk, operations, and product innovation
- If so, you might be exactly who we’re looking for
- We’re looking for a strategic thinker with strong operational expertise and the ability to drive cross-functional change in complex environments
- Proven leadership experience in a fintech, retail, ecommerce, or hospitality SaaS environment
- Experience launching or significantly improving products or internal operational processes
- Relevant experience in Payments and Capital operations
- A strong track record of leading cross-functional initiatives from discovery through implementation
- The ability to translate business problems into structured, actionable solutions
- A deep understanding of operational risk, compliance, and customer experience considerations
- Knowledge of fraud prevention, compliance, and anti-money laundering best practices
- Familiarity with operational tooling such as case management systems, workflow automation platforms, or data tools (e.g., SQL, Looker)
- A high degree of autonomy and comfort working in agile, fast-moving environments
- The ability to balance multiple priorities and navigate ambiguity confidently
- Strong communication skills and the ability to tailor messaging to different audiences
- A proactive mindset focused on continuous improvement and operational excellence
- Strong analytical and problem-solving skills, including root cause analysis
- A customer-centric approach to building operational processes and solutions
What the job involves
- As an Implementation Manager, Risk Strategy, you will play a key role within our Financial Services team, helping ensure that our products, processes, and operational strategies scale safely and efficiently
- You’ll partner with teams across Risk, Product, Engineering, Audit, and Data to improve how we manage risk, launch new capabilities, and support our merchants
- Our purpose is to enable an exceptional merchant experience by ensuring that new products and feature updates are supported by robust risk assessments and scalable operational processes
- You will help Financial Services Operations become more efficient and resilient by:
- Streamlining cross-functional processes to support strategic initiatives
- Researching and implementing improvements across Financial Services operations
- Driving automation and centralizing tooling where possible
- Preventing risk and compliance issues when new features or products launch
- Ensuring teams have reliable data to make decisions and detect trends
- Building strong, collaborative partnerships across teams and with external stakeholders
- In this role, you’ll act as a strategic operator at the heart of our Financial Services organization
- You will identify operational challenges, design solutions, and lead high-impact initiatives from discovery through implementation
- You’ll work closely with leaders and teams across Risk Operations, Product & Technology, Business Transformation, and Financial Services Operations to deliver meaningful improvements
- You'll be leading strategic initiatives that improve risk management, operational efficiency, and tooling across Payments and Capital products
- Conducting risk assessments for new products and feature updates
- Translating complex operational challenges into clear, scalable solutions
- Building business cases and defining project scopes for strategic improvements
- Partnering with cross-functional teams to align on timelines, resources, and delivery plans
- Driving initiatives from problem identification to implementation and successful handover to operational teams
- Producing high-quality documentation, guidance, and analysis to support operational improvements
- Conducting research, stakeholder interviews, and user shadowing to identify process improvements
- Monitoring operational performance and proactively identifying areas for improvement
- Communicating insights and recommendations clearly through presentations, data analysis, visualizations, and documentation
Our take
Lightspeed provides restaurateurs and retailers with the simplest way to run their businesses at full potential. It helps entrepreneurs offer their customers positive and memorable experiences by taking care of the day-to-day management aspects of their business.
Around 75,000 businesses processing over $17 billion in transactions annually use Lightspeed’s restaurant POS software and omnichannel retail solution to manage inventory, customer preferences, sales and reporting — all from one centralised platform. Headquartered in Montreal, Lightspeeds team is distributed across North America, Europe and Asia Pacific, now serving over 150,000 locations worldwide.
Lightspeed POS maintains a unique edge over other companies of its type because it has secured the legal rights for the sole use of certain technologies. It has two registered patents in computing, calculating categories. These patents certify that Lightspeed POS is the sole owner of this intellectual property, which means that no other companies can use them.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
45 people
Matthew Passmore, Field Implementation Team Lead
Insights
Company
Company benefits
- With Lightspeed PX, you can enjoy flexible paid time off and up to 2 months remote per year with our hybrid work policy
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, from #coffee_pals to sponsored sports teams
- Computer purchase program to get your personal Macbook
Company values
- We make it matter.
- We make it happen.
- We make it together.
- We make it human.
- We make it about the customer.
- We make it data driven.
Company HQ
Old Montreal, Montreal, QC
Articles
Leadership
Dax Dasilva
(Executive Chair)Founder of Never Apart, previously Developer of Bitmovers. Studied Computer Science, Art History, and Religious Studies at The University of British Columbia. Served as CEO for Lightspeed for 17 years until 2022.
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