Director of Technical Solutions, Cresta

• Proven experience in a leadership role within solutions architecture or a related field, ideally with a focus on customer experience technologies
• Deep expertise in telephony systems and contact center infrastructure (e.g., AWS Connect, Genesys, Five9)
• Strong understanding of integration options, APIs, iPaaS, and UI integrations
• Extensive experience with large-scale enterprise software implementations and solutions architecture
• Exceptional organizational skills with the ability to manage complex projects involving multiple stakeholders and timelines
• Excellent communication and interpersonal skills, capable of building strong relationships with both technical and non-technical stakeholders
• Willingness to travel (when needed up to 10%) and engage with clients across EST and PST time zones

• As the Director of Technical Solutions, you will lead a talented team of Solutions Architects & Customer Engineers, guiding the technical strategy and execution of our customer experience solutions
• This role requires a visionary leader who can align technical capabilities with customer needs while fostering collaboration across sales, product, and engineering teams
• Leadership: Manage and mentor a team of Solutions Architects, providing guidance on best practices in solutions architecture and customer engagement
• Strategic Oversight: Define and drive the technical architecture blueprint for pre-sales and post-sales processes, ensuring seamless integration of Cresta’s capabilities with enterprise systems
• Stakeholder Management: Serve as the primary point of contact for technical discussions with key stakeholders, including clients and internal teams, ensuring alignment on project goals and outcomes
• Sales Collaboration: Partner closely with Sales to develop effective land-and-expand strategies, leveraging your understanding of Customer Experience (CX) and telephony ecosystems
• Technical Expertise: Maintain authoritative knowledge of Cresta’s platform integrations, telephony systems, and customer experience technologies
• Technical Leadership: Collaborate with Product & Engineering for ongoing tooling enhancements
• Customer Focus: Drive a consultative approach to problem-solving, fostering strong relationships with clients and understanding their unique challenges and requirements
• Professional Services Acumen: Establish and improve system for staffing, scoping and project utilization

• Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
• Weekly lunch & learn
• Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us

Total funding: $276m

Cresta is an innovative customer service platform, which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees, and analyses why they outperform their colleagues, before providing personalized guidance to other members of staff.