Director of Customer Success, Smartly.io
Tech, Travel, Auto and Finance
$140-200k
+ Equity and annual bonus
3 days a week in office
AI-powered advertising platform
Job no longer available
AI-powered advertising platform
501-1000 employees
Job no longer available
$140-200k
+ Equity and annual bonus
3 days a week in office
501-1000 employees
Company mission
To unify the full funnel of marketing and break silos between advertisers, marketers, and creatives.
Role
Who you are
- 10+ years of experience working with Tech, Travel, Auto and Finance clients within the ad-tech or mar-tech industries, with a strong track record of growing strategic account revenue
- 5+ years of experience leading and managing teams, with a natural ability to organize, motivate, and scale high-performing customer-facing functions
- Deep expertise across key digital channels—including Meta, TikTok, Snap, Google, and CTV—and how they drive performance for brand and performance marketers
- A commercial mindset: you’re energized by sales, customer growth, and helping partners exceed their business and marketing goals
- Strong executive communication skills, with the ability to build credibility and influence at all levels, including C-suite stakeholders
- A product-curious leader who is eager to understand the platform and can flex communication style to effectively engage with both executive decision-makers and operational end-users
- Proven ability to collaborate cross-functionally with product, engineering, marketing, and sales teams to unlock customer value and drive impact
- A track record of meeting or exceeding quota, consistently delivering results across a portfolio of strategic customers
What the job involves
- We’re looking for a highly motivated growth leader to lead our customer success team, owning accounts across Tech, Travel, Auto and Finance in North America
- As a Director of CS, you’ll define and execute the strategy for one of Smartly’s most dynamic and high-potential customer segments. You’ll lead a team of Client Partners and Customer Success Managers, owning and growing revenue across our SaaS customers in this space. Your mission is to bring deep industry expertise, cultivate senior-level customer relationships, and drive adoption of Smartly’s products and services that enable our customers to meet—and exceed—their business goals
- You’ll report directly to the VP of Customer Success, Americas, and play a key role in aligning internal teams, GTM strategy, and customer outcomes to scale the impact of this vertical
- Lead the CS Team: Manage a team of Client Partners and Customer Success Managers accountable for revenue and relationships across Tech, Travel, Auto and Finance
- Build Strategic Relationships: Cultivate and maintain senior-level relationships across key customer organizations to drive alignment, feedback loops, and long-term partnership value
- Drive Vertical Strategy: Define and operationalize how Smartly engages with customers in these verticals—bringing industry context and thought leadership to every interaction
- Deliver Revenue Growth: Own revenue goals, forecasting, and vertical-wide opportunity management in Salesforce. Drive increased adoption, expansion, and renewals
- Act as Point of Escalation: Serve as the senior point of escalation for customer challenges in the vertical, ensuring issues are addressed with urgency, transparency, and cross-functional coordination
- Partner Cross-Functionally: Collaborate with Product, Engineering, and Product Marketing teams to influence roadmap, champion product enhancements, and drive launch success
- Leverage Platform Partnerships: Work with our digital advertising partners (e.g., Meta, Google, TikTok) to unlock growth, innovation, and joint go-to-market opportunities
- Operational Excellence: Support your team in unblocking progress, managing risk, and reducing duplication across internal efforts. Improve visibility and efficiency through strategic planning and execution
- Foster a High-Performance Culture: Model Smartly’s values and help foster a team culture that engages employees, resonates locally, and is consistent globally
- Be Commercially Hungry: Approach strategic planning and customer engagement with a mindset geared toward impact, acceleration, and commercial success
Our take
Smartly.io helps advertisers automate their campaigns across the largest media platforms, including Facebook, Instagram, TikTok and Pinterest. After seeing quick success following Facebook’s 2012 IPO, the company now works with over 700 brands including eBay, Uber, Ralph Lauren, Under Armour and TechStyle.
Its suite of tools automatically creates ads and videos from product images - handling budget allocation and audience targeting, as well as analysing where and when to purchase advertising. Consequently, Smartly.io has positioned itself to play a leading role in a market where brand and performance work are converging.
Smartly.io sold a majority stake to Providence Equity Partners in 2019 in a move to further its presence in the US. The company has since gone on to make several acquisitions of its own with Viralspace.ai and Ad-Lib.io. Smartly.io's ability to adapt to evolving advertising trends supports its continued growth, and its introduction of AI-powered intelligence across its platform shows it is keeping up with technology trends too.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2015
$2.9m
SERIES A
Total funding: $2.9m
Company benefits
- Generous healthcare packages and mental health services
- Career development opportunities, bonus programs and annual performance reviews
- Hybrid working model, with the option to work abroad for up to 30 days
- Company equity options program
- Paid holidays, OOO time and family leaves
Company HQ
Kluuvi, Helsinki
Leadership
Tuomo Riekki
(Co-founder, Board Member & Advisor)Initially served as CPO of the company. Also the founder of Focal and Zero, and previously founded DealMachine and Metrify.io.
Kristo Ovaska
(Co-founder & Board Member)Founder and CEO at Taito.ai. Initially served as CEO of the company. Previously founded Metrify.io, Startup Sauna, and Funrank.
Laura Desmond
(CEO)Also Founder and CEO at Eagle Vista Partners, and Operating Partner at Providence Equity Partners, as well as being a Board Member at Adobe and DoubleVerify. Former CEO of Starcom.
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