Director of Customer Success, Smartly.io
Tech, Travel, Auto and Finance
$140-200k
+ Equity and annual bonus
3 days a week in office
AI-powered advertising technology company
Be an early applicant
AI-powered advertising technology company
501-1000 employees
Be an early applicant
$140-200k
+ Equity and annual bonus
3 days a week in office
501-1000 employees
Company mission
To unify the full funnel of marketing and break silos between advertisers, marketers, and creatives.
Role
Who you are
- 10+ years of experience working with Tech, Travel, Auto and Finance clients within the ad-tech or mar-tech industries, with a strong track record of growing strategic account revenue
- 5+ years of experience leading and managing teams, with a natural ability to organize, motivate, and scale high-performing customer-facing functions
- Deep expertise across key digital channels—including Meta, TikTok, Snap, Google, and CTV—and how they drive performance for brand and performance marketers
- A commercial mindset: you’re energized by sales, customer growth, and helping partners exceed their business and marketing goals
- Strong executive communication skills, with the ability to build credibility and influence at all levels, including C-suite stakeholders
- A product-curious leader who is eager to understand the platform and can flex communication style to effectively engage with both executive decision-makers and operational end-users
- Proven ability to collaborate cross-functionally with product, engineering, marketing, and sales teams to unlock customer value and drive impact
- A track record of meeting or exceeding quota, consistently delivering results across a portfolio of strategic customers
What the job involves
- We’re looking for a highly motivated growth leader to lead our customer success team, owning accounts across Tech, Travel, Auto and Finance in North America
- As a Director of CS, you’ll define and execute the strategy for one of Smartly’s most dynamic and high-potential customer segments. You’ll lead a team of Client Partners and Customer Success Managers, owning and growing revenue across our SaaS customers in this space. Your mission is to bring deep industry expertise, cultivate senior-level customer relationships, and drive adoption of Smartly’s products and services that enable our customers to meet—and exceed—their business goals
- You’ll report directly to the VP of Customer Success, Americas, and play a key role in aligning internal teams, GTM strategy, and customer outcomes to scale the impact of this vertical
- Lead the CS Team: Manage a team of Client Partners and Customer Success Managers accountable for revenue and relationships across Tech, Travel, Auto and Finance
- Build Strategic Relationships: Cultivate and maintain senior-level relationships across key customer organizations to drive alignment, feedback loops, and long-term partnership value
- Drive Vertical Strategy: Define and operationalize how Smartly engages with customers in these verticals—bringing industry context and thought leadership to every interaction
- Deliver Revenue Growth: Own revenue goals, forecasting, and vertical-wide opportunity management in Salesforce. Drive increased adoption, expansion, and renewals
- Act as Point of Escalation: Serve as the senior point of escalation for customer challenges in the vertical, ensuring issues are addressed with urgency, transparency, and cross-functional coordination
- Partner Cross-Functionally: Collaborate with Product, Engineering, and Product Marketing teams to influence roadmap, champion product enhancements, and drive launch success
- Leverage Platform Partnerships: Work with our digital advertising partners (e.g., Meta, Google, TikTok) to unlock growth, innovation, and joint go-to-market opportunities
- Operational Excellence: Support your team in unblocking progress, managing risk, and reducing duplication across internal efforts. Improve visibility and efficiency through strategic planning and execution
- Foster a High-Performance Culture: Model Smartly’s values and help foster a team culture that engages employees, resonates locally, and is consistent globally
- Be Commercially Hungry: Approach strategic planning and customer engagement with a mindset geared toward impact, acceleration, and commercial success
Our take
Smartly.io helps advertisers automate their campaigns across the largest media platforms, including Facebook, Instagram, TikTok, and Pinterest. After seeing quick success following Facebook’s 2012 IPO, the company now works with over 700 brands including eBay, Uber, Ralph Lauren, Under Armour, and TechStyle.
Its suite of tools automatically creates ads and videos from product images, handling budget allocation, audience targeting, and where and when to purchase advertising. Consequently, Smartly.io has positioned itself to play a leading role in a market where brand and performance work are converging.
Smartly.io sold a majority stake to Providence Equity Partners in 2019 in a move to further its presence in the US. The company has since gone on to make several acquisitions of its own with Viralspace.ai and Ad-Lib.io. Smartly.io's ability to adapt to evolving social media advertising trends has it well set to see continued growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2015
$2.9m
SERIES A
Total funding: $2.9m
Company benefits
- Employee Health and Wellness is a priority: We firmly believe that health and wellbeing are key to our success. That's why we provide a variety of benefits that contribute to holistic wellbeing. Smartlies are offered generous healthcare packages* that aim to support physical health, along with mental health services that help in coping with everyday issues
- Total Rewards Approach to Compenstion: We value efforts that positively impact our growth, and we are intentional about measuring success. Smartlies' contributions are rewarded through compensation and benefits programs, as well as career development opportunities. We have bonus programs and annual performance reviews in place
- Hybrid Workplace and allowance to Work from Abroad: We follow a hybrid working model that includes two days per week at the office and the remaining three days as a personal preference, may that be remote or onsite. Smartlies also have the possibility to work anywhere in the world for up to 30 days or work at a Smartly location for up to 60 days each year
- Options Granted, Everyone is an Owner: We provide a company equity options program for all new hires. Our options’ vesting is based on 50% time with accelerator component and 50% company performance. On top of that, we reward exceptional performance with additional grants approved by the leadership team. At Smartly, everyone is an owner
- Work Life Balance is Encouraged: We respect and value that life also happens outside working hours. We firmly believe Smartlies can be their best only when they also have time to rest, relax, and recharge. Hence we strongly encourage taking time off and enjoy paid holidays, OOO time and family leaves
- Opportunities to Learn adn Grow: Maximize Learning is one of our company values which serves as the base for advocating for professional growth. In our culture which is built on trust, transparency and feedback, we aim to support and elevate Smartlies by learning on the job, continuous feedback, self-development, trainings, and mentoring
Company HQ
Kluuvi, Helsinki
Leadership
Tuomo Riekki
(Board Member & Advisor)Initially served as CPO of the company before transitioning into their current role in 2021. Also the founder of Focal and previously founded DealMachine and Metrify.io.
Kristo Ovaska
(Board Member)Initially served as CEO of the company before transitioning into their current role. Previously founded Metrify.io, Startup Sauna, and Funrank. Currently serves as a Board Member for various organisations.
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