IT Support Specialist, Restaurant365
This position has a salary range of $29.80-$40.86 per hour. Plus equity
Restaurant management software
Job no longer available
Restaurant management software
1001+ employees
Job no longer available
This position has a salary range of $29.80-$40.86 per hour. Plus equity
1001+ employees
Company mission
To help restaurants increase sales control food costs, and optimize labor.
Role
Who you are
- Bachelor's degree in Information Technology, or an equally relevant field, or an equivalent combination of higher education and relevant work experience
- Industry certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent will be considered in lieu of a college degree
- 1+ year experience providing end-user technical support is required
- Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues of Windows PCs, Apple macOS devices, mobile devices, and A/V equipment efficiently
- Knowledge of corporate security guidelines, authorization procedures, and staff onboarding/offboarding operations
- Proficiency in Microsoft 365 applications and administration is preferred, including user management, security configurations, and application deployment
- Familiarity with Microsoft Entra (Azure Active Directory) Administration
- Excellent verbal and written communication skills to effectively assist end-users and document technical procedures inside of internal helpdesk ticketing system
- A customer-centric mindset with the ability to patiently communicate technical concepts to non-technical individuals
- Understanding of enterprise MDM solutions such as Microsoft Intune and Jamf Pro
- Flexibility to work outside of regular business hours when necessary to accommodate urgent support requests
- Experience in any of the following systems are preferred: Freshservice, Slack, Atlassian, Monday.com, Torii, Mimecast
- Occasional travel may be required
What the job involves
- As an IT Support Specialist at Restaurant365, you will play a crucial role in providing front-line technical support, troubleshooting, and maintenance of our internal IT systems
- The IT Support Specialist will work closely with end-users to resolve IT issues, optimize system performance, and ensure the security and reliability of the organization’s internal IT infrastructure
- End-user Support: Provide technical assistance to end-users, both remotely and on-site, to address and resolve hardware, software, and connectivity issues
- Troubleshooting: Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, and mobile devices. Resolve issues related to operating systems, applications, and network connectivity
- Hardware and Software Maintenance: Perform routine maintenance and updates on IT systems and equipment. Install, configure, and upgrade hardware and software as necessary
- Network Support: Assist with network-related tasks, including setting up and maintaining user accounts, resolving connectivity issues, and ensuring network security
- Security and Compliance: Maintain and enforce security protocols, ensuring data integrity, confidentiality, and compliance with relevant regulations. Implement and maintain backup and disaster recovery strategies
- Documentation: Keep detailed records on helpdesk tickets, troubleshooting steps, and solutions provided. Create and update documentation for IT processes and procedures as needed
- User Training: Provide training to end-users on IT systems, software applications, and best practices for data security during new hire orientation
Our take
Restaurant management can be rather outdated, often relying on spreadsheets and physical receipts. Restaurant365 develops all-in-one management software solutions for the restaurant industry, encompassing accounting, analytics, staff, and inventory management within its toolkit.
Restaurant365’s customer base isn’t just restaurants though, it’s software attracts accounting firms that work with restaurants as well as small eateries and large franchises. It’s expansive customer base is reflected in the amount of funding that it has received since its founding in 2011, now making it a verified Unicorn.
Restaurant365’s most recent round of funding came in 2024, and its $175 million will be invested into further enhancing its product. The company's success is unprecedented, as most would bet that restaurant industries post-pandemic would struggle to get back on their feet. Restaurant365 defied expectations though, and actually turned out to be the company that COVID-hit restaurants relied on to keep their heads above water. This goes some way to explain the success of Restaurant365, which is a proven aid for the ailing dining industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
118% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$175m
GROWTH EQUITY VC
May 2023
$135m
LATE VC
Total funding: $437.5m
Company benefits
- Fully Covered Health Insurance: R365 provides comprehensive medical, dental, and vision coverage—100% paid for full-time employees.
- Flexible Time Off: Recharge when you need, so you can stay energized and focused.
- 401k with employer math.
- Stock options to purchase equity.
- Health Savings and Flexible Spending Accounts.
- Employee discount programs to lifestyle vendors and servcies.
- Annual learning and development reimbursement.
- Access to LinkedIn Learning.
- Employee recognition and TIP program.
- Fertility guidance and support.
- Online legal solutions.
- Paid parental leave.
- Disability insurance.
- Pet and life insurance.
- Wellness programs.
- Health concierge and support.
- Meditation and mindfulness courses.
- Gym discounts and virtual fitness classes.
Company HQ
East Irvine, Irvine, CA
Leadership
Tony Smith
(Co-Founder & CEO)Previously on the Board of Directors at Dynamic Methods. Before that, they were a Director of Services there.
Morgan Harris
(Co-Founder & Chief Customer Advocate)Previously Partner and Co-Founder at Dynamic Methods, Account Executive/Senior Consultant at Foreshock and Auditor at PriceWaterhouseCoopers.
John Moody
(Co-Founder, Chief Strategist & Board Member)Previously CRM Managing Partner and Board Member at Dynamic Methods.
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