Senior Site Reliability Engineer, you.com
$195-240k
AI search infrastructure for enterprises
Open for applications
AI search infrastructure for enterprises
201-500 employees
Open for applications
$195-240k
201-500 employees
Company mission
To help people move faster, think deeper, and do more.
Role
Who you are
- 2+ years of full-time experience in an SRE or similar role
- 3+ years of experience working in AWS with EKS and Github (GHA) & CI/CD
- Strong hands-on experience with Git, Python, and Bash. Comfortable building production-grade automation and tooling
- Experience establishing SRE practices across multiple teams (SLO definitions, alert hygiene, postmortem culture)
- Built or maintained Prometheus-based monitoring with dashboards they have in Grafana
- Demonstrated experience scoping and delivering infrastructure projects from proposal through production deployment
- Demonstrated experience managing incidents and response to service outage
- Hands-on experience integrating AI with SRE efforts to improve reliability, development and velocity
- Demonstrated track record of collaborating with teams to define SLOs, instrument services against measurable SLIs, and operationalize error-budget burn-rate alerting that teams use independently to balance risk and delivery speed
What the job involves
- As a Site Reliability Engineer, you will own parts of the reliability, observability, and incident response posture for You.com’s production services
- Your work will ensure that every user query, every API call, and every data pipeline runs with measurable, defensible uptime, and when something breaks, the tools and dashboards you developed will help the team identify the issue, respond, and learn from it
- Additionally, you will partner with teams to help them implement best practices, establish reliability objectives, and ensure the engineering team can build reliable services with minimal friction
- Instrument services end-to-end using OpenTelemetry metrics and structured logging to ensure every critical path is measurable
- Develop and maintain SRE standards and patterns (instrumentation guidelines, incident playbooks, service templates) that engineering teams adopt by default in new and existing services.Build internal tooling and automation in Python, Bash and Terraform to improve deployment safety, reliability, and operational efficiency
- Design and maintain actionable dashboards that surface real user impact, not vanity metrics, for service owners and leadership
- Tune alerting rules continuously to maximize signal-to-noise ratio; tie alerts to SLO-based error-budget burn rates rather than arbitrary thresholds
- Own reliability incident response end-to-end: detection, triage, communication, escalation, resolution, and stakeholder updates
- Track and run blameless postmortems that focus on systemic contributing factors, not individual fault, producing actionable remediation items with owners and deadlines
- Track remediation follow-through as a first-class metric. Ensure postmortem action items are completed, not just documented
- Continuously improve MTTD and MTTR by feeding incident learnings back into monitoring, runbooks, and automation
- Collaborate with Customer Success and ensure we by feed incident learnings back into monitoring, runbooks, and automation
- Define meaningful SLOs for all production services grounded in critical user journeys, historical performance data, and business requirements
- Eliminate alert fatigue by auditing, categorizing, and deprecating noisy or non-actionable alerts on a regular cadence
- Help manage incident management processes and playbooks
Our take
The pressure for enterprises to adopt AI is mounting, but even with impressive advancements to the technology it can be difficult to implement effectively. Foundational models fail to meet the needs of enterprises, which require something they can more easily customise.
This is what you.com recognises and addresses, supplying solutions to empower its clients to build the artificial intelligence that best serves them. The company's enterprise AI product, combined with search and agent APIs and consulting, enables each business to adapt AI intelligently to its industry and aims.
Its a valuable proposition that has not gone unnoticed by the industry, with you.com raising a substantial amount of funding in 2025. This will be used to "build the infrastructure for the agentic era", as the company aims to support its clients into this next age of AI-empowered operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
33% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2025
$100m
SERIES C
Jun 2024
$50m
SERIES B
Total funding: $197.9m
Company benefits
- A remote-first work environment with hubs in California, NYC, and Canada that offer monthly in-person gatherings
- Unlimited PTO with 11 U.S. holidays observed and a week shutdown in December to rest and recharge
- Competitive health insurance plan, where 100% of the policyholder is covered and 75% for dependents
- 12 weeks of paid paternity leave in the US; additional time off is also considered
- 401k program, 3% match coming January 2025
- $500 work-from-home stipend to be used up to a year of your start date
- $1,200 / year Health & Wellness Allowance to support your personal goals
- In-person coworking weeks 1 to 2 times a year
- Chance to collaborate with a team at the forefront of AI research
Company HQ
SoMa, San Francisco, CA
Leadership
Richard Socher
(Co-Founder & CEO)Experience as Chief Scientist of EVP for Salesforce from 2016 to 2020. Founder of AIX ventures since 2021.
Bryan McCann
(Co-Founder & CTO)Experience as a Course Assistant at Stanford University from 2014 to 2016. Lead Research Scientist for Salesforce from 2016 to 2020.
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