Lead Product Operations Manager, Chime
Generative AI
$157.6-218.9k
+bonus & equity
Mobile banking for the everyday person
Open for applications
Mobile banking for the everyday person
1001+ employees
Open for applications
$157.6-218.9k
+bonus & equity
1001+ employees
Company mission
To make financial peace of mind a reality for millions of everyday people.
Role
Who you are
- We are seeking a highly motivated individual with expertise in Generative AI tools and strategies, experience in customer-facing AI solutions, and a deep understanding of how these tools can be utilized internally within tech companies to drive efficiency and innovation
- 5+ years of experience in product operations, product management, or a related role within a tech company
- At least 1 year of hands-on experience in the Generative AI space, with proven expertise in developing and implementing AI-driven solutions
- Previous experience as an AI champion or advocate in an organization, leading AI initiatives that had a measurable impact
- Demonstrated experience working with Generative AI tooling (e.g., language models, text-to-image tools) and customer-facing AI products
- Strong understanding of AI frameworks, platforms, and ethical considerations in deploying AI technologies
- Proven ability to manage multiple high-impact projects simultaneously in a fast-paced environment
- Experience collaborating with cross-functional teams including product managers, engineers, data scientists, and customer-facing teams
Desirable
- Prior experience building or managing AI-powered SaaS products
- Familiarity with MLOps frameworks and AI model lifecycle management
- Excellent communication skills with the ability to translate complex AI concepts to non-technical stakeholders
What the job involves
- As a Lead Product Operations Manager, you will lead the development and scaling of Generative AI partnerships, capabilities, and tooling for internal and customer-facing solutions
- You will work closely with cross-functional teams, including product management, engineering, and customer success, to ensure that our AI-powered products deliver exceptional value and improve both internal processes and customer experiences
- Be a driver of both internal and customer-facing Generative AI initiatives, managing product operations, implementations and development cycles
- Serve as the liaison for internal and external partners, managing project planning and technology integrations with a focus on building strong relationships, coordinating cross-functional team efforts, and aligning partner priorities with our strategic goals
- Serve as the subject matter expert in Generative AI across the company, guiding teams on best practices and identifying key areas for AI integration
- Foster a deep understanding of customer needs to ensure AI capabilities deliver measurable business impact and customer satisfaction
- Champion the internal use of AI technologies to improve workflows, efficiency, and decision-making processes
- Drive successful execution of AI tools, from proof of concept to full-scale implementation, both for internal and customer usage
- Provide leadership and mentorship to junior team members and cross-functional partners in understanding and implementing Generative AI
- Support the operational execution of cross-functional initiatives, such as product launches, service modifications and feature changes
- Serve as a domain expert in specific product and feature areas
- Own the quality of service and product delivery and respond to incidents related to these services
- Ensure operational milestones are met and maintain close communication with stakeholders to facilitate timely deliveries
- Establish and maintain a robust feedback loop for our products and features, analyzing member experience data and performance indicators to inform product strategies
- Collaborate with cross-functional teams to prioritize impactful opportunities and support product managers in strategy formulation
- Employ a data-driven approach to decision making, supporting the team with quantitative and qualitative insights
- Act as a thought partner in experiment design and testing
- Collaborate with Product, Engineering, Data Science, and UX teams to build scalable, user-centric AI products that solve complex business problems
- Support the development and execution of the roadmap for both internal and customer-facing Generative AI tools, aligning with the overall product and company strategy
- Partner with internal teams to understand customer pain points and design AI solutions that improve customer outcomes
- Monitor and measure the performance of AI-driven features, providing detailed reporting and recommendations for improvements
- Act as the liaison between technical teams and non-technical stakeholders, ensuring that AI tools are implemented in a way that is understandable and actionable for all parties
- Develop and maintain clear documentation for internal AI tools and customer-facing products, ensuring ease of use and scalability
- Stay up to date with industry trends and emerging AI technologies to continuously innovate and push the boundaries of what is possible
- Coordinate with Legal, Compliance, and Data Privacy teams to ensure AI deployments comply with all regulations and ethical standards
- Provide training, education, and support to internal teams on leveraging AI tools to enhance day-to-day operations
Our take
Chime is part of the growing realm of fintech banks and providers, emphasizing straightforward, cost-effective banking solutions. It cuts the expenses tied to basic bank accounts and provides users with greater autonomy in managing their finances.
In contrast to many traditional banks that levy steep fees and hefty penalties for overdrafts while offering meager interest rates on savings, Chime addresses a crucial gap in the banking sector. Its primary focus is on catering to individuals with modest savings who seek the convenience of automated digital banking.
With a remarkable ascent in its trajectory, Chime's current valuation stands at $25.5B, a staggering $23.5B surge from its early 2019 valuation, underscoring its impressive and swift expansion. However, competition remains fierce, with other neobanks like Ally offering similar features and vying for the same customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
0% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Aug 2021
$750m
SERIES G
Sep 2020
$485m
SERIES F
Total funding: $2.0bn
Company benefits
- Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
- Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
- Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
- Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events
Company values
- Be member-obsessed: We are guided by a deep understanding of our members' needs and a devotion to meeting those needs at every step. We practice empoathy in everything we do
- Be human: We keep it real. We build trust and connection with our members by making them laugh, feel understood, and get inspired
- Bew bold: We dream big. We set audacious goals, tackle the hard stuff, and do things that no bank has done before. We see a broken industry and believe in our ability to change it forever
- Simplify: We start with the simplest solution and only add to it if necessary. We are famously practical and focused. Our motto is "Do Less. Faster. More often."
- Make it happen: We measure the impact of our work and push hard to hit our goals. We find ways around roadblocks. We hold each other accountable to a high bar for performance
- Respect the rules: We take seriously our obligations to regulators, partners, and the public. We move fast and push for changes without cutting corners. We risk failure if we ever break the regs
- Team up: We know great work isn't done alone. We organize into teams that leverage the different strengths we each bring. We are stronger when we have each other's backs
- Chime in: As owners, we have an obligation to speak up. We share our ideas, ask hard questions, and give candid feedback. When others chime in, we value what they have to say
Company HQ
Nob Hill, San Francisco, CA
Articles
Leadership
Chris Britt
(Co-Founder & CEO)Chris worked as an Accenture Management Consultant for 4 years before roles at CMGI, Comscore Networks, and Visa. They left their position as an SVP of Corporate Development at Green Dot Corporation to co-found Chime in November 2012.
Ryan King
(Co-Founder)Ryan worked at Plaxo for 8 years, first as Lead Engineer and then working their way up to VP of Engineering & COO. They went on to be CTO & Vice President at Comcast Silicon Valley Innovation Centre before co-founding Chime.
Salary benchmarks
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Diversity, Equity & Inclusion at Chime
Erica Johnson (Head of Diversity, Equity, and Belonging)
- Https://medium.com/life-at-chime/its-a-chimed-life-meet-erica-johnson-our-new-head-of-diversity-equity-and-belonging-6f911b837678
- Https://medium.com/life-at-chime/the-value-of-buy-in-from-leadership-how-our-crg-exec-sponsors-make-chime-and-our-crgs-a-f2996aa4c41a
- Https://medium.com/life-at-chime/scaling-crgs-how-diversichime-helps-grow-our-crgs-with-intentionality-and-intersectionality-28af791a5148
- Https://medium.com/life-at-chime/the-cost-of-being-yourself-a4265f3e5a6e
- Https://medium.com/life-at-chime/chimehers-chimes-in-the-role-of-female-role-models-696702e81daa
- Https://medium.com/life-at-chime/chimers-chime-in-the-importance-of-being-out-at-work-883870d5d3c
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