Partnerships Account Manager, Hometree

• This is an exciting opportunity for someone who enjoys building relationships, solving problems, and delivering commercial results in a fast-paced, scale-up environment
• Partnerships Experience: At least 2 years’ experience in a partnerships account management role
• Commercial Acumen: Strong understanding of key commercial metrics, including revenue, customer value, acquisition costs, and commission structures
• Relationship Building: Confident communicator with the ability to build and maintain strong partner relationships
• Organisation & Prioritisation: Highly organised with excellent time management skills and the ability to manage multiple priorities effectively
• Presentation & Reporting Skills: Experience creating and delivering insightful performance presentations to a range of stakeholders
• Location & Working Pattern: London-based and able to work from the office at least two days per week

Desirable

• Reporting to: Senior Partnerships Manager
• We're looking for a Partnerships Account Manager to help scale one of Hometree's most exciting and high-growth channels
• Partnerships has already doubled revenue year-on-year and is one of our most cost-effective acquisition channels
• As we enter the next phase of growth, we're investing in the team to accelerate this momentum through the launch of new partnerships and the expansion of existing relationships
• In this role, you'll manage and grow strategic partner accounts, drive channel performance, and identify commercial opportunities
• You'll work cross-functionally with teams across Growth, Product, Operations, Engineering and Finance, giving you broad exposure across the business and the opportunity to make a tangible impact on Hometree's growth
• Partner Account Management: Own and manage relationships with key strategic partners, acting as the primary point of contact to drive engagement, performance, and long-term growth
• Performance Monitoring & Reporting: Track channel performance against agreed KPIs, providing regular updates, insights, and recommendations to both internal stakeholders and external partners
• Commercial & Channel Economics Management: Monitor channel economics, including sales volumes, conversion rates, retention performance, and profitability metrics, proactively identifying challenges and implementing corrective actions where required
• Partner Growth & Scaling: Develop and execute plans to scale partner channels in line with growth targets and budget objectives, identifying opportunities to increase volume, improve performance, and maximise value
• Stakeholder Engagement & Governance: Lead regular partner review meetings, ensuring clear communication of performance, priorities, opportunities, and actions
• Partner Support & Relationship Management: Respond to partner requests in a timely and professional manner, maintaining strong relationships and ensuring a high standard of partner experience
• Cross-Functional Collaboration: Work closely with internal operational, technical, product, and commercial teams to identify, escalate, and resolve issues impacting partner journeys, performance, or customer experience
• Financial Administration & Invoicing: Manage monthly invoicing processes, ensuring accuracy, timely completion, and effective coordination with finance teams
• Partner Onboarding & Launch Support: Support the setup, onboarding, and successful launch of new partnerships where required, coordinating across teams to ensure smooth implementation and operational readiness

• Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins)
• Hiring Manager Interview: Meet with the hiring manager to explore your background in more detail, discuss the role's responsibilities, and learn more about the team and business. (45–60 mins)
• Task/Final Stage: Present a task to our Director of Partnerships, Senior Partnerships Manager, and Growth Associate (1 hr)
• Final Interview: For certain positions there may be a final interview with a member of senior management or our senior leadership team 30mins)