Client Success Specialist, Stoxx
Sustainability Solutions
Investment intelligence solutions
Open for applications
Investment intelligence solutions
201-500 employees
Open for applications
201-500 employees
Company mission
To partner with investors and wealth managers to optimize their clients’ investment impact.
Role
Who you are
- 4+ years’ experience in client-facing roles in financial services or sustainability solutions (consulting, ESG software etc.)
- Fluency in French and English (at least C1 level from both languages)
- Strong organisational, project & time management skills
- Team player with a collaborative and proactive mindset, comfortable to work autonomously
- Curiosity and an analytical mindset, with solid Excel skills, to dig into detail of data and screens
- Working knowledge of the responsible investment and sustainability landscape
- Bachelor’s or master’s degree in Finance, Economics, or other related discipline is preferred
What the job involves
- We are seeking a Client Success Specialist to join our Paris team in helping our clients in France and Southern Europe maximise the value they get from our award-winning Sustainability solutions
- In this role you will be the subject matter expert on the breadth of ISS STOXX Sustainability solutions - spanning topics such as corporate sustainability ratings, controversy screenings, SDG impact measurement, climate research, sustainable finance regulatory solutions (EU Taxonomy, SFDR PAI) or engagement initiatives
- You will assist clients with queries on research content and methodology and provide technical assistance on the usage of online platforms and data delivery
- The ISS STOXX Sustainability business is truly global and, as a Sustainability Specialist, you will bridge client needs and a range of internal departments - Sales, Product, Research, Marketing and more
- Proactively monitor and ensure client satisfaction
- Regularly meet with clients in person or virtually to provide training and build your relationships
- Provide subject matter expertise for the full ISS STOXX Sustainability product suite, engaging with ISS technical experts when needed
- Help clients to use DataDesk, our Sustainability platform, for a range of purposes, including report generation, screening and research
- Take a systematic approach to identifying and addressing risks and opportunities across your accounts to ensure client retention and promote growth
- Own and manage client inquiry and issue resolution using SalesForce.com and other internal tools
- Communicate market requirements to ISS business leaders
Our take
STOXX, part of the ISS STOXX group of companies, is the administrator of the renowned STOXX and DAX indices which are are licensed to more than 550 companies around the world. The company has existed in some form since 1997, notably operating as Quontigo from 2019 to 2023 (when it found its place with ISS).
Although STOXX keeps its customer base under wraps, it claims to work with some of the world’s largest asset management companies and financial institutions. It has received a massive amount of industry recognition and awards and, alongside its sibling ISS STOXX divisions, is solidly a key player in the space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (1 round)
Sep 2019
$720m
GROWTH EQUITY VC
Total funding: $720m
Company HQ
Main-Taunus, Eschborn, Germany
Leadership
Gary Retelny
(President & CEO (ISS STOXX))Has been in their current position since 2011. Formerly Managing Director at MSCI Inc.
Salary benchmarks
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