User Experience Designer, Enova
$60-85k
More information about location
3+ days a week in office
AI-driven financial credit provider
Posted today
AI-driven financial credit provider
1001+ employees
Posted today
$60-85k
More information about location
3+ days a week in office
1001+ employees
Company mission
To help hardworking businesses and individuals get access to fast, trustworthy credit through its AI-driven credit solutions.
Role
Who you are
- Minimum 3 years of experience as a practitioner, ideally at a technology or e-commerce company, with an emphasis on mobile web design
- A Bachelor’s degree in Design, Human-Computer Interaction (HCI), Psychology, or a related field (or equivalent work experience)
- Experience balancing user needs within highly regulated industries
- Strong collaboration with engineering on technical feasibility and front-end development (HTML/CSS/JavaScript/React), plus experience working in Agile environments and communicating technical concepts to non-technical stakeholders
- Flexibility and adaptability to revise designs based on feedback from legal, product, marketing and other stakeholders
- Expertise in creating and maintaining design systems, user flows, wireframes, prototypes, and user research findings
- Experience with Agile development tools and processes
- Familiarity with performance data analysis using tools such as HotJar, FullStory, etc
- HTML, CSS, React, Chromatic, Storybook knowledge is preferred, not required
- Excellent written and verbal communication skills
What the job involves
- As a UX designer you'll work on the entire design process from the initial stage of understanding customer and business needs, to the final stage of post-release performance metrics
- You will help facilitate internal client kickoffs, user research scoping and design review meetings with cross-functional teams: Product, Software Engineering, and Marketing
- You will be responsible for delivering journey maps, wireframes, prototypes, and reviewing and contributing to the work of your design peers
- You will provide insights leveraging AI as appropriate to uncover unique experience perspectives and work practices
- By utilizing industry standards, competitor research, user research, performance data, wireframes, prototypes, and usability testing you'll communicate and sell ideas with the end goal of making a positive impact on the way customers experience Enova’s businesses
- Perform desk and user research including competitor analysis, heuristic evaluation, interviews, contextual inquiry and usability testing
- Map user experiences including journey maps and service blueprints, analyzing and identifying pain points from the users’ perspective based on research
- Collaborate on business problem statements, requirements, KPIs and success metrics/criteria
- Prototype designs, from simple wireframes to high-fidelity and interactive digital mock-ups using Figma, paying attention to user-focused information architectures, seamless interactions and elegant visual design
- Partner with other creative colleagues to deliver end-to-end experiences
- Integrate AI as appropriate in work processes and outputs
- Maintain accessibility documentation, design system components, wireframe templates and contribute to team processes
- Generate ideas through ideation techniques to solve the users’ needs in a way that prioritizes feasibility, desirability, viability, etc
- Stay current with industry leading UX tools and processes
Our take
Providing customers with quick access to credit is important for fintech companies to survive in today's financial landscape of open banking, but this is made difficult by high credit rejection rates from banks. However, these decisions are generally made by human assessments of data which are limited due to the complexity of the modern financial landscape. AI-driven solutions, able to analyse vast amounts of data almost instantly to derive accurate credit risk assessments, present room for improvement in the lending industry.
Enova provides a platform called Colossus that leverages AI and machine learning-enabled analytics to provide businesses and individuals with fast, reliable, and trustworthy credit. The company achieves this by partnering with banks and sharing its data analysis solutions, helping to identify opportunities for credit when they would otherwise be missed. There is definitely a market for its product: over 13M customers have funded almost $65B through the platform to date.
Enova has grown strongly in recent years based on the rapid uptake of its product. As the macroeconomic climate remains volatile, businesses will increasingly come to rely on Enova's AI-based solutions to help them manage credit risk and navigate an increasingly complex lending environment.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results
- Health, dental, and vision insurance including mental health benefits
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
- 401(k) matching plus a roth option
Company HQ
Chicago Loop, Chicago, IL
Leadership
David Fisher
(CEO)Before joining Enova as CEO, they were the CEO of optionsXpress and CFO at Potbelly Sandwich Works, Prism Financial and RBC Mortgage.
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