Senior Customer Success Manager, Supermetrics
UKI
+ Equity participation
Data integration platform
Be an early applicant
Data integration platform
501-1000 employees
Be an early applicant
+ Equity participation
501-1000 employees
Company mission
To make data analysis simpler, more productive and more connected.
Role
Who you are
- Are you an experienced Customer Success professional ready to manage a high-value portfolio and make a measurable difference?
- Minimum of 3 years of relevant experience in customer success or similar customer-centric roles
- Experience in SaaS, agency, or Martech industries
- The ability to effectively engage and communicate with everyone, from analysts to senior leaders
- Proficiency in commercial dealings and negotiation, along with solid organizational abilities and the skill to keep track of numerous tasks effectively
- A capable method for overcoming difficulties, emphasizing the identification of resources and timely issue resolution
- Proficient communication across teams and with customers to support positive client interactions
- Humble attitude and openness to learning and growth, aligning with our focus on individual and team development
- Demonstrated proficiency in developing and growing client relationships with a focus on expansion, upselling, and renewals
- Proficiency in English, as it is the primary language used for internal communication and customer interactions
What the job involves
- Support and grow key customer relationships in UKI while guiding teams to use data to improve performance and results
- Supermetrics is looking for a Senior Customer Success Manager to join our UK and Ireland team
- In this role, you will oversee a diverse portfolio of 40 to 60 customers, improving retention, deepening adoption, and identifying expansion opportunities across the region
- You will be part of a global Customer Success organization spanning North America, EMEA, and JAPAC, working cross-functionally with Sales, Product, Support, Professional Services, and Solutions Engineering to ensure customers achieve meaningful outcomes
- Manage a portfolio of clients, ranging from 40 to 60 customers
- Oversee the entire customer lifecycle, including onboarding, adoption, renewals, growth, and advocacy
- Understand clients' business goals, challenges, and objectives to provide tailored solutions and recommendations
- Anticipate and mitigate churn risks by identifying at risk accounts and implementing proactive retention strategies
- Serve as a customer advocate internally, representing clients' interests and feedback to inform product enhancements and roadmap decisions
- You'll collaborate closely with both local and global Supermetrics teams, including Sales, Product, Support, Professional Services, and Solutions Engineering, to deliver tailored solutions and consultations to meet customer needs
- Continuously enhance your knowledge of the Supermetrics product suite and industry trends to provide valuable insights during customer interactions
- Encourage a collaborative atmosphere by offering assistance to colleagues and working towards shared objectives
- Running structured Quarterly Business Reviews and leading value-driven customer conversations
- Maintaining consistent portfolio discipline across 40 to 60 accounts, balancing proactive outreach with reactive support
- Driving adoption and engagement to boost retention and support expansion opportunities
- Supporting renewal cycles through clear articulation of product value and business impact
Our take
Helsinki-based Supermetrics is a data integration platform making it easy for marketers and business intelligence teams to analyse data from popular ad platforms such as Facebook, Google and Twitter and integrate them into their preferred analytics and data warehouse platforms.
Despite competition from companies such as Fivetran and Adverity, the company boasts an impressive client list, including Nestlé, Warner Bros., and L’Oréal. This is owed to its variety of products, such as Supermetrics for Google Sheets, Excel, and BigQuery.
Supermetrics' success is product-led, and due to the increase in demand for its offerings, the company witnessed a growth of 40% YoY in 2022. Going forward, the company is focused on continuing its strong growth path and hopes to at least double its turnover. It's also emphasising its presence in the US market as important and expects to grow fast.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2020
$46.6m
SERIES B
Nov 2017
$4.1m
SERIES A
Total funding: $50.7m
Company benefits
- Health and wellness: We cover your healthcare costs, and you'll get a wellness allowance for things like sports, massage, and meditation.
- Equity & bonuses: All full-time Supermetrics employees are owners through equity. Everyone is also part of a personal bonus or commission plan.
- Flexible remote work: Enjoy working flexibly from home and in productive and uplifting office environments. Fully remote employees get a stipend to upgrade their home office.
- Generous paid time off: We take recharging from work seriously and encourage you to take all your leave. Paid parental leave is part of the package, too, of course.
- Personal learning stipend: We offer a personal learning budget to boost your professional growth.
- Excellent equipment: You’ll get a laptop, a phone with a plan, noise-canceling headphones, plus the ergonomic equipment you need for your work. And your wifi is on us, too.
- Stellar team events: We're known for our amazing team events, parties, and offsites. We also happily support employee-organized activities that bring teammates together.
Company HQ
Kluuvi, Helsinki, Uusimaa
Leadership
Mikael Thuneberg
(Co-Founder & Chairman of the Board)Experienced Researcher, having previously worked at 15/30 Research, Sulake, and T-Media. Also the founder and CEO of Automate Analytics.
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