Technology Product Manager, Booking.com
Failover, Capacity & Chaos Testing
Leading travel accommodation and experiences marketplace
Open for applications
Leading travel accommodation and experiences marketplace
1001+ employees
Open for applications
1001+ employees
Company mission
To shape the future of travel through cutting edge technology, to make it easier for everyone to enjoy amazing experiences wherever they go.
Role
Who you are
- This role requires a strategic thinker with strong technical fluency, a customer-first mindset, and a proven track record of delivering platform products that improve developer experience and system reliability at scale
- Bachelor’s degree in Computer Science, Engineering, or related field preferred; MBA or equivalent experience is a plus
- 5+ years in Product Management, with at least 2 years in platform, infrastructure, or reliability-focused products at scale
- Solid understanding of distributed systems, observability, cloud/hybrid infrastructure, CI/CD, and modern SRE practices, ML experience is a plus
- Ability to translate complex operational data into actionable product insights
- Proven ability to influence and align diverse stakeholders in a fast-paced, matrixed environment
- Strong empathy for internal users (engineers, SREs, platform teams) and ability to balance their needs with strategic priorities
What the job involves
- We are seeking a Product Manager (PM) – Systems Management and Resilience to define, drive, and execute the roadmap for reliability-focused platforms, services, and tools at Booking.com
- You will work at the intersection of platform engineering, site reliability engineering (SRE), and product teams, enabling thousands of engineers to deliver resilient, observable, and performant systems in a complex hybrid-cloud environment
- Own the Service Health Tooling Roadmap: Define and communicate the north star vision for Service Health platforms and tooling, including interfaces with observability, chaos engineering, incident management, and resilience automation
- Enable Engineering Teams: Build products and capabilities that allow engineers across Booking.com to design, deploy, and operate reliable services with minimal friction
- Stakeholder Collaboration: Partner with SRE, platform, and product engineering teams to align on reliability goals, SLOs, and error budgets
- Incident & Postmortem Insights: Incorporate learnings from incidents and operational reviews into the product roadmap
- Measure Impact: Define KPIs for reliability tooling adoption and effectiveness (MTTD, MTTR, deployment success rates, incidents prevented, service uptime)
- Advocate for Reliability Culture: Drive awareness and adoption of best practices, empowering teams to take shared responsibility for reliability
Our take
Booking.com has established itself as a leading digital travel company. The company reaps the benefits of its status in the market and is currently in a stronger position than its up-and-coming competitors such as Expedia, Trivago and Trip.com. Airbnb represents the sharing economy and acts as a disruptive force in this market but still has ways to go to compete with Booking.com.
In recent years, there has been considerable growth in the number of travellers wishing to travel more sustainably. And Booking.com is well positioned to attract these consumers, having introduced a Travel Sustainable badge on their platform which over 100,000 properties have achieved for their sustainability efforts.
The company was originally founded with a core focus on hotels, and the platform now offers more than 31M accommodation listings. It has also expanded into different services, including flights, car rentals, and attractions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Health insurance
- Free access to Headspace for you and your loved ones
- Global Employee Assistance Program
- Meditation and Breastfeeding rooms at the office
- Booking Cares - 2 days per year to volunteer and learn
- Life insurance
- Disability insurance
- Pension plan
- Annual paid time off
- Parental leave - 22 weeks
- Grandparent leave - 10 days
- Care leave - 10 days
- Bereavement leave - up to 4 weeks
- Anniversary leave
- Working from Home Furniture and Ergonomic Support
- Working from Abroad - up to 20 days per year
- Discounts & Wallet credits to spend on our products
- Upgrade to Booking.com Genius Level 3
- Friends & Family Booking.com discount vouchers
- Free access to online learning platforms
- Development and mentorship programs to support career growth
- Access to trainings and workshops
- Team development opportunities
- Local discount programs
- Game rooms in offices
- On-site meals, coffee and snacks including vegan options
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Leadership
Glenn Fogel
(CEO)Previously Vice President at Morgan Stanley. They joined Booking Holdings in 2000 and have held several high profile and executive positions since. They are currently the President and CEO
Salary benchmarks
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