Senior Technical Account Manager, Snowflake

• You possess a positive attitude and outlook and enjoy working with a high-performing, fast-paced team. You are results-oriented, leveraging data, metrics, and open feedback to make operational, tactical, and strategic decisions
• B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
• Hands-on experience with Python, SQL, or Scala
• 8+ years of experience managing enterprise customer relationships as a Technical Lead or Technical Account Manager or equivalent role
• 5+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment
• Experience working with customers in one of the following industries; Retail/CG, Financial Services, Healthcare, Media & Advertising, etc
• Understanding of database management and data engineering concepts
• Exposure to the partner ecosystem as it pertains to Snowflake solutions
• Experience in customer-facing roles such as pre-sales, technical architecture, customer success, or consulting
• Skilled in resolving complex escalations with senior customer executives
• Excellent verbal, written, communication, and receptive listening skills
• High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both customers and internal teams
• Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and clients
• Excellent team player able to work with virtual and global cross-functional teams

Desirable

• Snowflake’s Support team is expanding! We are looking for a Senior Technical Account Manager to join our team
• This role combines technical and commercial responsibilities
• On the technical side, you will become the post-sales technical lead for your assigned customer’s workloads running on Snowflake
• You will also engage support and other cross-functional team members to expedite the resolution of customer issues, be proactive in educating customers post-production, and provide them with technical guidance
• On the commercial side, you will work closely with the account team to drive growth for your assigned customer’s use cases by engaging with stakeholders and developing actionable plans
• This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization
• Collaborate regularly with Sales Engineers and Solution Architects to identify strategies that enable customers to achieve their business goals and recommend these proactively to customers
• Develop a deep understanding of your assigned customer's environment, use cases, and challenges and provide expert technical advice post-production
• Develop, manage, and implement a strategy for efficient workload consumption
• Work with Snowflake Product and Engineering teams to access new product innovations, private previews, and upgrade requirements
• Act as the technical advisor for production workloads, often handling multiple use cases within large, complex organizations
• Monitor incoming cases for assigned customers and interpret issues and potential business impact to provide contextual technical guidance to the support engineers to expedite issue resolution
• Utilize resources from Performance Engineering, Professional Services, Incident Management, and Support Engineering, while also engaging other specialized technical experts for tasks beyond your expertise
• Willingness to travel regionally to customer locations, deliver on-site solutions, and build strong customer relationships