Internal IT Specialist, Lepaya

• This is a critical, hands-on role designed for an expert who thrives on process improvement, governance, and maintaining a secure, highly efficient employee technology experience
• 5+ years of hands-on and strategic experience in Internal IT Management, IT Operations, or a similar role, ideally within a fast-paced scale-up environment
• Proven administrative mastery and governance experience with the following platforms:
• Google Workspace (Admin Console)
• Identity and Access Management (SSO/SAML/OAuth) implementation
• Cloud Infrastructure fundamentals (AWS - specific to internal services)
• Expertise in developing and managing ITIL-based processes (Incident, Request, Change, Asset Management)
• Strong experience with device management processes and solutions including assets in multiple countries
• Exceptional communication, vendor management, and negotiation skills. The ability to articulate complex technical issues to non-technical staff is vital
• A track record of successfully implementing and enforcing IT security policies in close partnership with the Security team

Desirable

• We are seeking an experienced Internal IT Specialist to take full ownership of our internal technology landscape
• You will manage all aspects of Internal IT, focusing on strategy, governance, vendor management, and continuous improvement
• We believe great technology should make people’s work easier, not harder. As our Internal IT, you’ll be the driving force behind that goal
• You’ll take ownership of all things Internal IT: strategy, systems, vendors, and security
• You’ll keep our people productive, our tools sharp, and our environment secure
• Own and optimize internal IT processes, budget, and tooling strategy to keep our systems efficient, secure, and scalable
• Act as the main contact for our IT vendors (like L’Comp), ensuring service quality, cost-effectiveness, and smooth collaboration
• Oversee our core internal platforms — from Google Workspace and Bitwarden to Personio integrations and AWS access — ensuring seamless onboarding, access control, and compliance
• Forecast and manage the internal IT budget, overseeing the acquisition of all IT hardware, software licenses, and services to ensure cost-effectiveness and timely renewals
• Keep our global teams connected and secure through MDM, SSO, and strong IAM practices
• Partner with teams across the business to deliver smart, scalable IT solutions that enable everyone to work better
• Work hand in hand with our Security team to enforce best practices, manage incidents, and safeguard our digital environment

• Ensuring a smooth candidate journey is our top priority. Here's a sneak peek into our standard hiring process:
• An intro video call with Tracy, from TA
• Home assignment and presentation with our IT security Tim and Andre, our CTO
• 30 min chat with Kennad, our CEO
• An offer!
• We're all about getting to know you better, so we'll invite you to our office for a face-to-face stage, where you can meet potential future colleagues and experience our awesome office vibes firsthand!