Software Engineer, Twilio

$117-171.9k

Salary is applicable to CA, CO, DC, HI, IL, MD, MA, MN, NJ, NY, VT, WA rates only, is dependent on location and may vary on further location; + Equity and bonus

AWS

Java

Kafka

MySQL

REST API

DynamoDB

Junior and Mid level

Remote from US

More information about location

Cloud communications software

Be an early applicant

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Be an early applicant

$117-171.9k

Salary is applicable to CA, CO, DC, HI, IL, MD, MA, MN, NJ, NY, VT, WA rates only, is dependent on location and may vary on further location; + Equity and bonus

AWS

Java

Kafka

MySQL

REST API

DynamoDB

Junior and Mid level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply
If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
2+ years of software development experience in at least one object-oriented language such as Java, Go, C# or others
Experience designing, implementing, and integrating with REST APIs
Experience building and supporting mission critical, performant customer-facing systems
Experience working with AWS or other cloud provider services
Experience working with relational and/or NoSQL databases such as MySQL or DynamoDB
Understanding and experience with asynchronous architectures and technologies (Kafka, SQS)
Excellent written and verbal communication skills
Experience integrating telemetry and observability tools to monitor and maintain system health and performance

What the job involves

This position is needed to deliver on our mission to power the future of communications
To keep pace with evolving communication channels, we are looking for a Senior Software Engineer to join our Channels team in the US, who is passionate about designing, developing, deploying and operating software solutions at scale, and wants to help Twilio deliver the best user experience for next-generation communications
Our Channels teams build the onboarding, rich templates and messaging services to power Twilio’s Whatsapp, Facebook Messenger, RCS and other messaging providers
To help build one of the fastest growing products at Twilio, you will be developing a complex distributed platform and will be concerned with availability, throughput, latency, and data integrity
At the core are cloud technologies that enable deployment and management of computing resources globally
Build highly scalable and distributed services
Build internal and public REST APIs and event based systems used by all internal and external Twilio customers
Collaborate with a world class geographically distributed team and brainstorm product ideas with product managers, design, and engineers
Constantly improve services that power Twilio’s top products and also generate significant revenue
Truly own the product you work on. Be responsible for SLA, on-call, incident resolution, customer feedback and participate in blameless post-incident reviews to make our products better
Demonstrate strong engagement in the team setting

Application process

Applications for this role are intended to be accepted until 3/1/2026, but may change based on business needs

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

Although aggressive expansion and lack of maturity in some of its products in the past impacted the company's efficiency, a 2023 restructuring addressed these problems and allowed it to remain competitive. The company has since focussed on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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