Solutions Engineer, Nooks

• This is a high-impact, early-stage role that requires both strategic thinking and hands-on execution
• 4+ years of Solutions Engineer experience, preferably in a SaaS environment
• Proven success at an early-stage company, demonstrating adaptability and the ability to thrive in a fast-paced, ambiguous environment
• Experience building and scaling processes from scratch
• Deep understanding of sales prospecting tools and workflows
• Comfortable writing prospecting sequences and working closely with sales teams
• Strong communication skills, with the ability to simplify complex technical concepts for non-technical audiences
• Highly collaborative and proactive problem-solver with excellent organizational skills

Desirable

• Sales pipeline is critical for growing companies
• Many, especially B2B companies, have teams of sales/business development representatives (SDR/BDRs) or full-cycle account executives whose responsibility is to identify, contact, and qualify new potential customers
• There are ~750,000 SDR/BDRs in the US alone (e.g., Airtable, Brex, Databricks, and many other tech companies have sizable SDR/BDR teams)
• In their day-to-day, SDR/BDRs spend time on three main activities:
• Prospecting & research - identifying a list of potential customers using signals like industry, size, fundraising, headcount growth, new hires, job descriptions, etc
• Email & LinkedIn messaging - writing messages to those contacts to convey the problem and pitch your product. The goal is for them to book a demo
• Calling - live phone conversations often have higher conversion than emails because they’re more personal, but there’s a lot more manual work involved
• Most of the sales rep’s job can be automated with today’s technology: large language models, web scraping, automation, integrations, etc
• As the Founding Solutions Engineer, you will be a critical member of our team, bridging the gap between technical capabilities and sales strategy
• You will play a foundational role in shaping our go-to-market approach, designing scalable processes, and ensuring technical alignment with customer needs
• Serve as the technical expert in customer engagements, translating technical capabilities into business value
• Partner closely with Sales to support discovery calls, demonstrations, and proof-of-concept efforts
• Build scalable processes and playbooks for technical pre-sales and implementation
• Act as the voice of the customer by providing feedback to Product and Engineering to enhance our offering
• Design and deliver compelling demonstrations that showcase the value of Nooks in solving customer pain points
• Create and maintain documentation, including technical FAQs, best practices, and implementation guides
• Establish strong relationships with prospects and customers, ensuring alignment with their goals and success criteria
• Collaborate across teams, including Sales, Product, and Marketing, to refine messaging and go-to-market strategies