Customer Success Manager, Kira Learning
$105-120k
+ Equity package
AI-powered learning tools
Open for applications
AI-powered learning tools
21-100 employees
Open for applications
$105-120k
+ Equity package
21-100 employees
Company mission
To ensure that students, teachers, and schools are equipped with the skills they need to thrive in a rapidly transforming world.
Role
Who you are
- We're looking for a mission-driven Customer Success Manager who comes with a blended professional background of education (3 to 5 years preferred) and customer success, along with involvement in the computer science space
- The ideal candidate is highly goal-oriented, very comfortable in a changing environment, and always hoping to hit or exceed KPIs
- A professional background that has involved making impact in customer success, education (3 to 5 years preferred) and involvement with computer science
- Deep experience in working with local and state educational agencies (e.g., state boards, school districts, etc)
- Highly competent with technical SaaS products and a demonstrated ability to educate others in how to utilize such products
- Strong verbal and written communication skills; you can patiently, professionally and effectively communicate with a diverse and multicultural group of peers across time zones and continents
- Nimble and adaptable. Can roll with the punches and thrive in a fast-paced, early-stage startup environment
- A positive, can-do attitude. You’re not deterred by minor setbacks and are able to swiftly overcome ambiguity
- You believe feedback is a gift. You can thoughtfully share feedback to others as needed, and you can receive feedback and grow from it
- Will consistently cultivate a culture of inclusion where all team members feel a sense of belonging and can bring their authentic selves to work
- Strong proficiency in Google Workspace programs, Microsoft Office Suite
- Proficiency in Hubspot preferred
What the job involves
- This person will join our growing team and provide hands-on support to our customers to ensure a successful partnership
- In this role, you’ll have the chance to personalize your approach with each client and directly impact the expansion and adoption of Kira Learning in K-12 classrooms nationwide
- Drive world-class support to Kira Learning’s customer base, including leading differentiated customer experiences for our most valuable (and often complex) customers
- Create multi-contact relationships with schools and districts by identifying and connecting with stakeholders
- Communicate with teachers and administrations regularly to ensure successful implementation of Kira Learning
- Handle customer issues successfully and serve as the escalation point for customer issues
- Support with teacher professional development through virtual trainings and webinars. Assess and respond to student progress and mastery data to help teachers improve student outcomes
- Share teacher feedback with curriculum, product and engineering teams
- Build and provide training, product support and delegation tactics for customer issues
- Drive alignment towards product and sales improvements with key partner teams, such as Sales, Engineering and Product
- Provide accurate forecasting and reporting on customer success metrics; regularly escalating any that are at-risk for churn
- Strategically problem-solve creative solutions for at-risk customers
Our take
Kira Learning is an AI-powered platform that allows anyone to teach and learn computer science. The company offers access to a computer science curriculum that covers a wide range of programming languages and technologies, including AI, Cybersecurity, and Web Development. Its versatility and inclusive learning resource empower learners of all experience levels to further develop their skills.
Focusing on democratizing computer science education, Kira's AI-powered tools for auto-grading and student assistance further enhance the learning experience, keeping students continuously motivated and engaged. This approach addresses the growing demand for technical teaching expertise as more states in the US mandate computer science courses in schools.
Successful funding rounds have enabled the company to expand its operations and reach. With plans to expand to about 20 states, the company is set to ultimately benefit a large number of students and educators across the country. Kira is poised to become a prominent destination for individuals seeking to learn computer science and AI.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
May 2023
$15m
EARLY VC
Jun 2022
$6m
SEED
Total funding: $22.5m
Company HQ
Ventura, Palo Alto, CA
Leadership
Andrea Pasinetti
(CEO)Graduated from Stanford University with a Masters Degree in Computer Science. Alongside Kira Learning, they are the co-founder of VIAVIA where they serve as the Head of Engineering.
Jagriti Agrawal
(VP of Artificial Intelligence)Graduated from Stanford University with a Masters Degree in Business Administration. Previously worked as an AI Group Technical Product Manager at NASA.
Salary benchmarks
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