Product Design Manager, ManyChat

• A strong portfolio showcasing your leadership and design expertise
• Bachelor's or Master's degree in design with 10 years of work experience in a related field
• Experience in nurturing and coaching designers for professional growth
• Proven experience leading and managing remote/hybrid design teams successfully in tech start-ups and scale-up contexts
• Experience working with contemporary design and UX research tooling
• Experience managing organizational change with cross-functional peers
• A track record of shipping design work successfully moving from strategy and concept to launch, delivering measurable results that are aligned with the product experience strategy
• Deep understanding of human-centered design processes and methodologies, with the ability to mentor and coach teams in applying them effectively
• Familiarity with working in a matrix organization, aligning multiple stakeholders
• Exceptional communication and storytelling skills to articulate strategic design decisions and lead a culture of innovation

Desirable

• We’re seeking a Design Manager with hands-on product and service design expertise to lead one of our product areas and create extraordinary customer experiences
• If you love shipping impactful experiences and leading team operations from concept to final product, this role is for you
• Lead and inspire the talented channels design team in the product organization to deliver human-centric designs that align with business objectives
• Report directly to the head of product design and collaborate closely with the head of product
• Coach product designers to de-risk strategic experience opportunities with high uncertainty
• Work closely with product, design, marketing, and research peers to prioritize and manage research programs
• Manage strategic research and discovery initiatives that span the entire product area, possibly the entire product
• Lead the end-to-end design process, from value detection, discovery, and ideation to implementation and delivery
• Collaborate cross-functionally with product managers, engineers, researchers, and other stakeholders in a matrix organization to co-create a shared experience vision and strategy
• Champion design best practices and ensure high-quality outputs that meet user needs and drive business impact
• Nurture a culture of innovation, creativity, and collaboration within your team and across the organization
• Balance strategic thinking with hands-on design contributions to mentor your team and share your knowledge when needed
• Hire new talent
• Leadership & team orientation
• Own your projects, set a high standard for design quality, and encourage team performance
• Cultivate a supportive culture by celebrating milestones, seeking collaboration, and emphasizing shared wins
• Provide constructive feedback and share knowledge across product group teams to elevate overall design standards
• Value proposition design
• Utilize strategic frameworks (like the Value Proposition Canvas) to pinpoint customer pains, gains, and jobs-to-be-done, ensuring products address customer needs
• Collaborate with cross-functional partners (e.g., Product, Marketing, Support) to refine messaging and positioning, aligning value propositions with both market opportunities and user insights
• Continuously iterate and validate proposed value propositions through rapid prototyping, user interviews, and market feedback loops—minimizing risk and maximizing product impact
• Domain Knowledge & Product sense
• Learn and understand Manychat's product, the market, and customers’ ambitions to guide design choices
• Use internal tools, documentation, APIs, and workflows to build effective experiences, including channel integrations
• Look beyond the immediate requirements—tackle complex challenges by creating practical and innovative customer-focused solutions

• Submit your CV and portfolio, and answer the open-text format questions
• We will update you on your application status
• Our talent partner and the hiring manager will call you for a quick introduction
• Presentation - Present your case study portfolio to your potential team and product leaders
• Interview - Meet the team
• Interview - Meet your hiring manager for the final interview

• An opportunity for rapid personal and professional growth
• Uncapped Commission + Equity
• Generous time off policy to balance your work and life, including paid parental leave
• Competitive medical, dental, and vision coverage for you and your dependents
• Annual wellness reimbursement
• Collaborative, transparent, and fun-loving office culture
• We pay for relevant conference tickets, training programs, courses, and any necessary literature

Total funding: $163.2m

Over 80% of businesses currently use chatbots to provide a variety of automated services to customers. However, chatbots are generally uniform and provide standardized responses, unless the business staffs a chatbot programmer.